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What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Will She Fit In? (HBR Case Study)
Leadership & Managing People Magazine ArticleSusan Carter, a partner at a prestigious strategy consulting firm, is caught in a dilemma she never expected: her firm's most important client has made... -
Get Your Money's Worth from Consultants
Leadership & Managing People Digital ArticleHave you ever hired a consultant or been asked to work with one? If not, you're a distinct minority. Management consulting is a $160 billion industry,... -
In Praise of Uncertainty
Technology & Operations Magazine ArticleThe tech industry has a really good grasp of what works and how its products will be used--and that's killing innovation, says the Berkman Center's Jonathan... -
Consultant's Comeuppance (HBR Case Study and Commentary)
Sales & Marketing Magazine ArticleFor ten years, Jeff Patterson's firm, Flynn Fuller Consulting, has worked on projects for financial services giant GloBank. Now Jeff's contact, Bill Holland,... -
If Humble People Make the Best Leaders, Why Do We Fall for Charismatic Narcissists?
Leadership & Managing People Digital ArticleHuman beings hunger for superheroes. -
Making Partner: The Mentor's Guide to the Psychological Journey
Organizational Development Magazine ArticleFor years, partners at professional service firms considered the leap from professional to partner a function of "natural selection"--a test of survival... -
Firing Back: How Great Leaders Rebound After Career Disasters
Leadership & Managing People Magazine ArticleAmong the tests of a leader, few are more challenging--and more painful--than recovering from a career catastrophe. Most fallen leaders, in fact, don't... -
How to Buy/Sell Professional Services
Technology & Operations Magazine ArticleThree key concepts are fundamental to professional services, and serve as a guide to the buying or selling of these services. First, a professional service... -
Will She Fit In? (Commentary on HBR Case Study)
Leadership & Managing People Magazine ArticleSusan Carter, a partner at a prestigious strategy consulting firm, is caught in a dilemma she never expected: her firm's most important client has made... -
A Test to Weed Out Consultants You Shouldn't Hire
Leadership & Managing People Digital ArticleWhat they should prove before you bring them on board. -
Traveling for Work? You're a Prime Target for Hackers
Technology & Operations Digital ArticleThe rapid ascent of spymail. -
Revenge of the HourlyNerds
Innovation & Entrepreneurship Digital ArticleA fledgling start-up just got cash from a big-name investor - the latest sign disruption is reshaping the consulting industry. -
Life's Work: An Interview with Marie Kondo
Leadership & Managing People Magazine ArticleKondo, the head of a successful consulting business and the author of several best-selling books about tidying, talks about her motto--"Keep only what... -
How to Lead Your Fellow Rainmakers
Leadership & Managing People Magazine ArticleIn most corporate settings, leaders are expected to inspire and direct employees--leading is something they do to followers. But in professional service... -
Smarter Offshoring
Technology & Operations Magazine ArticleDuring the past 15 years, companies have flocked to a handful of cities in India and Eastern Europe for offshore service functions. As a result, the most... -
How Consultants Project Expertise and Learn at the Same Time
Strategy & Execution Digital ArticleThey actively embrace impostor syndrome. -
It's Time to Retire Retirement
Organizational Development Magazine ArticleCompanies have focused so much on downsizing to contain costs that they've largely neglected a looming threat to their competitiveness: a severe shortage... -
IT Has Finally Cracked the C-Suite
Technology & Operations Digital ArticleIntroducing the Chief Business Technology Officer. -
Rate Yourself as a Client
Technology & Operations Magazine ArticleThe talent for making good use of professional advisors ranks as one of the most necessary skills for an executive. Certain types of client attitude and...
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Americhem: The Gaylord Division (A-1)
Leadership & Managing People Case Study6.95View Details The Gaylord Division of Americhem, a large chemical company, is in the midst of the first use of a new zero-base budgeting system. The general manager... -
Tom Tierney at Bain & Co. (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Information Technology and Public Education: The Debate About Computers in Classrooms and the Role of Business Interests
Leadership & Managing People Case Study6.95View Details Provides four separate excerpts from published materials that illuminate the issues involved in the debate surrounding deployment of information technology... -
Clarasys: Born agile by taking groups seriously
Organizational Development Case Study8.95View Details In March 2015 London-based management consultancy Clarasys found itself in crisis. Established in 2011, the company had experienced consistent growth... -
Building a Scalable Business with Small-Holder Farmers in Kenya: Honey Care's Beekeeping Model
Strategy & Execution Case Study8.95View Details Madison Ayer, Honey Care Africa (HCA) CEO, is looking to scale the business to generate more benefits for Kenyan small-holder farmers. He is seeking a... -
Ellen Moore (B): Living and Working in Korea
Leadership & Managing People Case Study5.00View Details This case is a supplement to Ellen Moore (A): Living and Working in Korea, which ends with Ellen Moore working on one of the largest consulting projects... -
Differences at Work: Will (A)
Leadership & Managing People Case Study8.95View Details In Differences at Work: Will (A), HBS Case No. 9-408-013 is set in London. Will, a gay man, must decide how to react to a senior colleague's question... -
Deepa Bachu (B): Insights and Experiments at Pensaar Design
Management Case Study5.00View Details In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking... -
Strategic Services at Andersen Consulting
Technology & Operations Case Study8.95View Details Bill Copacino, Andersen Consulting's managing partner of Strategic Services Americas, needed to submit his recommendation to Peter Fuchs, Strategic Services... -
Vandelay Industries, Inc.
Technology & Operations Case Study8.95View Details An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP)... -
IBM's "On Demand Business" Strategy
Strategy & Execution Case Study8.95View Details In the late 1990s, IBM successfully moved up the value chain and became one of the largest business and information technology (IT) solution providers... -
Aspen Technology, Inc.: Currency Hedging Review, Spanish Version
Finance & Accounting Case Study8.95View Details The chief financial officer of a rapidly growing U.S.-based software firm that sells its process-control software to industrial users around the globe... -
West Line (A)
Leadership & Managing People Case Study8.95View Details Guillermo Oliva is a young lawyer who has led a successful professional career in the consulting world. His stellar results at West Line, a leading company... -
Advanced Medical Technology Corp.
Finance & Accounting Case Study8.95View Details A loan officer must decide whether to lend $8 million to a rapidly growing high technology company. The company has had a series of relationships with... -
The Paris Opera Hotel
Innovation & Entrepreneurship Case Study12.00View Details Real estate investor Javier Faus invests in a luxury hotel development in central Paris, and must select a management company. -
Delwarca Software Remote Support Unit, Spanish Version
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Changing of the Guard: Colleen Burton's Swiss Conundrum
Management Case Study8.95View Details Colleen Burton has taken over the account of a Swiss client for her New York-based financial-services company. Landing the account, after a long courtship,... -
Veracity Worldwide in Syria: Assessing Political Risk in a Volatile Environment
Sales & Marketing Case Study8.95View Details This case explores the dynamic set of political risks raised by a local-partner contract renewal within the context of Syria's unfolding political upheaval.... -
Lenovo: Building a Global Brand
Sales & Marketing Case Study8.95View Details Announced in December 2004, the $1.75 billion acquisition of IBM's PC division by Lenovo, China's largest PC maker, made headlines around the world. A...
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Career Crush: Is Consulting the Right Career for You?
Career planning Career CrushNo, it’s not all about PowerPoints. -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Americhem: The Gaylord Division (A-1)
Leadership & Managing People Case Study6.95View Details The Gaylord Division of Americhem, a large chemical company, is in the midst of the first use of a new zero-base budgeting system. The general manager... -
Tom Tierney at Bain & Co. (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Information Technology and Public Education: The Debate About Computers in Classrooms and the Role of Business Interests
Leadership & Managing People Case Study6.95View Details Provides four separate excerpts from published materials that illuminate the issues involved in the debate surrounding deployment of information technology... -
Clarasys: Born agile by taking groups seriously
Organizational Development Case Study8.95View Details In March 2015 London-based management consultancy Clarasys found itself in crisis. Established in 2011, the company had experienced consistent growth... -
Will She Fit In? (HBR Case Study)
Leadership & Managing People Magazine ArticleSusan Carter, a partner at a prestigious strategy consulting firm, is caught in a dilemma she never expected: her firm's most important client has made... -
Building a Scalable Business with Small-Holder Farmers in Kenya: Honey Care's Beekeeping Model
Strategy & Execution Case Study8.95View Details Madison Ayer, Honey Care Africa (HCA) CEO, is looking to scale the business to generate more benefits for Kenyan small-holder farmers. He is seeking a... -
Ellen Moore (B): Living and Working in Korea
Leadership & Managing People Case Study5.00View Details This case is a supplement to Ellen Moore (A): Living and Working in Korea, which ends with Ellen Moore working on one of the largest consulting projects... -
Differences at Work: Will (A)
Leadership & Managing People Case Study8.95View Details In Differences at Work: Will (A), HBS Case No. 9-408-013 is set in London. Will, a gay man, must decide how to react to a senior colleague's question...