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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As... -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
CEO Who Couldn't Keep His Foot out of His Mouth (HBR Case Study and Commentary)
Leadership & Managing People Magazine ArticleIn the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has... -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
Making Time Off Predictable—and Required
Organizational culture Magazine ArticleProfessional services firms typically have a 24/7 on-call culture. But one management consulting company is getting better results by experimenting with downtime—even in this economy. -
What a Study of French Auditors Shows About Homophobia at Work
Gender Digital ArticleMany felt pressure to lie about their personal lives. -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Cane Mutiny: Managing a Graying Workforce (Commentary for HBR Case Study)
Organizational Development Magazine ArticleFrank Heberer, a human resources manager at Medignostics, has proposed a long-term HR strategy for the German midsize pharmaceutical company. All his... -
Open Innovation Generates Great Ideas, So Why Aren't Companies Adopting Them?
Innovation & Entrepreneurship ResearchPolitical and cultural barriers get in the way. -
Will You Survive the Services Revolution?
Globalization Magazine ArticleA huge wave of change bearing down on the services sector should make you rethink your strategy and revamp your organization. -
How the Quest for Efficiency Corroded the Market
Accounting Magazine ArticleIn a textbook instance of unintended consequences, policy makers’ attempts to improve U.S. financial markets critically weakened the institutions that protect investors from abuse. Radical reform is needed. -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […]
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Farmery: Scaling a Start-Up in an Emerging Economy
Innovation & Entrepreneurship Case Study8.95View Details Farmery's mission was to supply fresh, pure cow's milk, to households in the National Capital Region of India within 24 hours of milking. After two years... -
Lumière: Supporting a Virtual Workspace on the Cloud
Technology & Operations Case Study8.95View Details In early 2015, the chief information officer at Lumière Business Solutions (Lumière) was reflecting on the impact of technology on the company's business... -
DePaul Industries in 2012: Financing Growth in a Social Venture
Leadership & Managing People Case Study8.95View Details Established in 1971, DePaul Industries was a social venture operated as one organization (and for short called DePaul Industries) but legally registered... -
Trader Joe's: At a crossroads?
Strategy & Execution Case Study8.95View Details When Covid-19 hit the US in 2020, the grocery retail industry underwent a greatly accelerated digital transformation as consumers' habits changed drastically... -
Ola (India): Building Customer Loyalty to App-Based Services
Sales & Marketing Case Study8.95View Details Ola Auto India (Ola) was the pioneer in cab aggregation services in India. In 2019, Ola needed to ensure that it remained the customer's first choice... -
The Awethu Project: Values-Driven Decisions for Profit and Social Impact
Organizational Development Case Study8.95View Details The Awethu Project (Awethu) was a South African-based social enterprise that operated as a venture capital and investment firm for small, medium, and... -
Dialogue in the Dark, Hong Kong: A Role Model for Social Enterprises in the Making
Strategy & Execution Case Study8.95View Details Dialogue in the Dark Hong Kong Limited (DiD HK) is a social enterprise founded in August 2008 with a vision of providing "insight for everyone". In line... -
Youth Villages
Leadership & Managing People Case Study8.95View Details Tennessee-based nonprofit Youth Villages had an impressive record of serving emotionally and behaviorally troubled youth and their families, with higher... -
Balancing the Yin and Yang of Organizational Ambidexterity at XRM Vision: Tug-of-war over Exploration-Exploitation Practices
Management Case Study8.95View Details The case presents the real-life situation of XRM Vision, an SME IT consulting firm specializing in the design and implementation of CRM solutions. Like... -
CURE Hydrocephalus: Setting a Course for Sustainability
Leadership & Managing People Case StudyIn 2000, Dr. Benjamin Warf, a pediatric neurosurgeon, became the medical director and chief of surgery at CURE Children's Hospital in eastern Uganda.... -
Yogurt Mamas: Probiotics in Tanzania
Global Business Case Study8.95View Details The case illustrates a grassroots enterprise path to self-sufficiency in a subsistence market context. It explores the gradual evolution of a business... -
Delwarca Software Remote Support Unit, Spanish Version
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
CIMC Indore: Sustaining Growth through Efficient Operations
Technology & Operations Case Study8.95View Details In September 2016, a senior consultant at the Indore campus of the Central Institute of Management and Consulting (CIMC) was busy preparing some documents... -
Miami Car Care Center Inc.
Finance & Accounting Case Study8.95View Details The account manager at the Business Development Bank of Canada reviews a loan request from the owner and president of Miami Car Care Center Inc. Miami... -
Dozier Industries
Finance & Accounting Case Study8.95View Details Dozier Industries was a U.S. manufacturer of electronic security systems. In 1994, it received a large order from the United Kingdom, which stipulated... -
Ferns N Petals: Flowering Through a Unique Franchising Model
Sales & Marketing Case Study8.95View Details The successful rise of Ferns N Petals, a branded flower boutique, coincided with the post-liberalization retail boom in India, a period of rapid growth... -
The Diet Center: The SAP ERP Decision
Leadership & Managing People Case Study8.95View Details The Diet Center (DC) was Lebanon's first nutritional company to offer food consultancy services and meal catering to the public. The company faced numerous... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
Jucai Human Resource Development: Empowering through Data
Strategy & Execution Case Study8.95View Details The founder of Jucai Human Resources Development Co., Ltd. had witnessed the development of China's human resources service industry over the previous... -
Fitpass: Toward Democratizing Fitness
Technology & Operations Case Study8.95View Details It was July 2017 when the co-founders of Fitpass Business Ventures Private Ltd. (Fitpass), an online platform providing passes to fitness establishments...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Farmery: Scaling a Start-Up in an Emerging Economy
Innovation & Entrepreneurship Case Study8.95View Details Farmery's mission was to supply fresh, pure cow's milk, to households in the National Capital Region of India within 24 hours of milking. After two years... -
Lumière: Supporting a Virtual Workspace on the Cloud, Teaching Note
Technology & Operations Digital ArticleTeaching note for product W16084. -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As... -
Lumière: Supporting a Virtual Workspace on the Cloud
Technology & Operations Case Study8.95View Details In early 2015, the chief information officer at Lumière Business Solutions (Lumière) was reflecting on the impact of technology on the company's business...