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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
The Ordinary Heroes of the Taj
Organizational culture Magazine ArticleHow an Indian hotel chain’s organizational culture nurtured employees who were willing to risk their lives to save their guests -
The Myth of Sustainable Fashion
Business and society Digital ArticleDespite high-profile attempts at innovation, the industry has failed to reduce its environmental impact so far. -
The Globalization of Markets
Globalization Magazine ArticleMany companies have become disillusioned with sales in the international marketplace as old markets become saturated and new ones must be found. How can they customize products for the demands of new markets? Which items will consumers want? With wily international competitors breathing down their necks, many organizations think that the game just isn’t worth […] -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Inside IKEA's Digital Transformation, Chinese Version
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
High-Performance Marketing: An Interview with Nike’s Phil Knight
Leadership Magazine ArticleNike is a champion brand builder. Its advertising slogans—“Bo Knows,” “Just Do It,” “There Is No Finish Line”—have moved beyond advertising into popular expression. Its athletic footwear and clothing have become a piece of Americana. Its brand name is as well-known around the world as IBM and Coke. So it may come as a surprise […] -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
A Better Way to Think About Your Business Model
Business models Digital ArticleHow Nespresso used a simple business model canvas to change face of the coffee industry. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Know What Your Customers Want Before They Do
Customer service Magazine ArticleRetailers need to target customers with the right deal at the right time. Here’s how to nail the “next best offer.” -
How E-Commerce Will Trump Brand Management
Marketing Magazine ArticleThe Internet promises to give marketing the same boost in productivity that new operational strategies have given to manufacturing. -
Where Leadership Starts
Leadership & Managing People Magazine ArticleIn May 2000, Bob Eckert sat on a plane bound for the West Coast and thought to himself, "What have I done?" He was about to become CEO of Mattel, a struggling... -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As... -
Getting Real About Virtual Commerce
Competitive strategy Magazine ArticleA second generation of electronic commerce is emerging, one that will be shaped more by strategy than by experimentation. The battle for competitive advantage will be waged along three dimensions: reach, affiliation, and richness. -
Retailing:Â Confronting the Challenges That Face Bricks-and-Mortar Stores
Technology and analytics Magazine ArticleNew technologies can be dazzling. But do they represent the future of retailing? Have the fundamentals really changed? -
Wal-Mart Plays with Our Food
Organizational Development Digital ArticleEvery week, 140 million people - about the population of England and Germany combined - shop in a Wal-Mart store. Soon, all of these people will be eating... -
At Amazon, It’s All About Cash Flow
Finance and investing Digital ArticleHow the company finances its growth.
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Farmery: Scaling a Start-Up in an Emerging Economy
Innovation & Entrepreneurship Case Study8.95View Details Farmery's mission was to supply fresh, pure cow's milk, to households in the National Capital Region of India within 24 hours of milking. After two years... -
Ten Thousand Villages in Crisis: Can the Fair Trade Pioneer Survive and Flourish in an Economic Downturn?
Strategy & Execution Case Study8.95View Details This case examines major challenges faced by Ten Thousand Villages Canada in 2013, in the aftermath of the 2007-08 global financial crisis. Ten Thousand... -
Princess Auto (A): Changing the Supply Chain Management Landscape with Flowcasting
Technology & Operations Case Study8.95View Details This two-part case looks at flowcasting at Princess Auto, going beyond a simple presentation. Case A describes the challenges of implementing this system... -
Clothing Chris and Chrissie
Leadership & Managing People Case Study8.95View Details -
Lumière: Supporting a Virtual Workspace on the Cloud
Technology & Operations Case Study8.95View Details In early 2015, the chief information officer at Lumière Business Solutions (Lumière) was reflecting on the impact of technology on the company's business... -
Customer Analytics at Bigbasket - Product Recommendations
Sales & Marketing Case Study8.95View Details Bigbasket was India's largest online grocery and food store established in 2011 by a group of entrepreneurs Hari Menon, Vipul Parekh, V S Ramesh, V S... -
African Entrepreneurship: Weighing Adventure Travel Business Opportunities
Management Case Study8.95View Details It was June 2021 and the international tourism industry was beginning to show signs of revival after the COVID-19 global pandemic. Small business owner... -
Walmart China: Challenging Alibaba's New Retail
Technology & Operations Case Study8.95View Details Walmart miscalculated when it entered China using its "Every Day Low Prices" strategy. It struggled with value proposition, local regulations, staff incentive... -
Sustainability at IKEA Group, Japanese Version
Strategy & Execution Case Study8.95View Details By 2014, IKEA Group was the largest home furnishing company, with EUR28.5 billion of sales, and planned to reach EUR50 billion by 2020, mainly from emerging... -
August Berg: Promoting an Accessible Luxury Watch via Social Media
Sales & Marketing Case Study8.95View Details Set in September 2020, the case talks about marketing an accessible (affordable) luxury watch brand, 'August Berg', by a luxury-product distribution company,... -
Coco-Mat: The Spartan Mattress Revolution
Innovation & Entrepreneurship Case Study8.95View Details The Coco-Mat case tracks the development of the bedding brand from its initial concept in 1989 to the iconic status it had achieved by 2016. During that... -
Mariwala's Family Entrepreneurship Challenges (B)
Management Case Study5.00View Details This case discusses the dilemma faced by Harsh Mariwala, the business leader who relinquished the CEO position of Marico Limited, his family-owned fast-moving... -
Westeron: Rallying "The Crowd" To Reboot Innovation
Innovation & Entrepreneurship Case Study8.95View Details Westeron, a well-known kitchen, bath and home products retailer, created the "Takeoff" program in 2015 to enhance its product pipeline by connecting emerging... -
Eataly: Reimagining the Grocery Store
Sales & Marketing Tool25.00View Details Within a few years of its operations, the Italian-based supermarket Eataly created a lot of buzz and excitement among consumers and media. Eataly's initial... -
The Walt Disney Company: Theme Parks
Sales & Marketing Case Study8.95View Details As he seeks to place the division he leads on a firm footing for the future, Tom Staggs, chairman of Walt Disney Parks and Resorts, is considering a range... -
Kjell and Company: Motivating Salespeople with Incentive Compensation (D)
Sales & Marketing Case Study5.00View Details Kjell & Company was a Swedish retail electronics chain. The company's products consisted of home electronics and accessories. The company was noted for... -
DePaul Industries in 2012: Financing Growth in a Social Venture
Leadership & Managing People Case Study8.95View Details Established in 1971, DePaul Industries was a social venture operated as one organization (and for short called DePaul Industries) but legally registered... -
Restructuring at Neiman Marcus Group (A)
Finance & Accounting Case Study8.95View Details This case explores the use of advanced out-of-court restructuring techniques from the perspective of a company facing looming debt maturities and an overleveraged... -
Zalora: Dressing Up the Mobile App to Engage Customers
Sales & Marketing Case Study8.95View Details In March 2013, Zalora, a leading online fashion retailer in Asia-Pacific, had diversified it sales channels by launching the Zalora mobile app. Almost... -
Dating Ring
Innovation & Entrepreneurship Case Study8.95View Details In 2015, the co-founders of Dating Ring, an online dating startup that relied on human matchmakers to arrange dates between its members, were deciding...
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Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
The Ordinary Heroes of the Taj
Organizational culture Magazine ArticleHow an Indian hotel chain’s organizational culture nurtured employees who were willing to risk their lives to save their guests -
The Myth of Sustainable Fashion
Business and society Digital ArticleDespite high-profile attempts at innovation, the industry has failed to reduce its environmental impact so far. -
The Globalization of Markets
Globalization Magazine ArticleMany companies have become disillusioned with sales in the international marketplace as old markets become saturated and new ones must be found. How can they customize products for the demands of new markets? Which items will consumers want? With wily international competitors breathing down their necks, many organizations think that the game just isn’t worth […] -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Inside IKEA's Digital Transformation, Chinese Version
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
High-Performance Marketing: An Interview with Nike’s Phil Knight
Leadership Magazine ArticleNike is a champion brand builder. Its advertising slogans—“Bo Knows,” “Just Do It,” “There Is No Finish Line”—have moved beyond advertising into popular expression. Its athletic footwear and clothing have become a piece of Americana. Its brand name is as well-known around the world as IBM and Coke. So it may come as a surprise […] -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in.