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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Appraisal of What Performance?
Organizational Development Magazine ArticlePresent performance appraisal techniques evaluate behavior by making subjective and impressionistic judgments rather than quantitative judgments and providing... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Social-Impact Efforts That Create Real Value
Sustainable business practices SpotlightThey must be woven into your strategy and differentiate your company. -
Generative AI Will Enhance — Not Erase — Customer Service Jobs
Technology and analytics Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Finance & Accounting Digital ArticleDo you know what your most profitable product is? -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Building a Learning Organization
Organizational Development HBR BestsellerContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs... -
Overselling Sustainability Reporting
Sustainable business practices Magazine ArticleWe’re confusing output with impact. -
No-Nonsense Guide to Measuring Productivity
Strategy & Execution Magazine ArticleAn essential step in improving productivity is measuring it appropriately. But managers have trouble working with the experts who design and implement... -
AI Isn’t Ready to Make Unsupervised Decisions
Decision making and problem solving Digital ArticleToday’s algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
Corporate Budgeting Is Broken--Let's Fix It
Organizational Development Magazine ArticleCorporate budgeting is a joke, and everyone knows it. It consumes a huge amount of executives' time, forcing them into endless rounds of dull meetings... -
Competing on Customer Service: An Interview with British Airways' Sir Colin Marshall
Technology & Operations Magazine ArticleJust because the competition is tough, that's no reason to be tough on customers, says Sir Colin Marshall, chairman of British Airways. Even in a cutthroat,... -
The Two Questions to Ask Before You Innovate
Innovation & Leadership Digital ArticleWhat's this project for, exactly? How are we measuring success? -
The Challenge of Rating ESG Performance
Sustainable business practices SpotlightAn expert explains what’s involved. -
A Tool to Help Boards Measure Cyber Resilience
Technology & Operations Digital ArticleProper oversight starts with gathering the right information. -
Don't Let Metrics Undermine Your Business
Organizational Development Magazine ArticleEvery day, at almost every company, strategy is being hijacked by numbers. Because strategy is abstract, employees often mentally replace it with the... -
Managing the Right Tension
Strategy & Execution Magazine ArticleOf all the competing objectives every company faces, three pairs stand out: profitability versus growth, the short term versus the long term, and the...
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Management Reporting at Novartis (B)
Finance & Accounting Case Study5.00View Details How should multinational corporations evaluate the performance of their subsidiaries--in local currencies or in the parent company's currency? What management... -
Focused Philanthropy: The Steans Family Foundation North Lawndale Initiative
Strategy & Execution Case Study8.95View Details The Chicago-based Steans Family Foundation decides, in 1995, to depart from its historic focus on aiding individual, needy Chicago public school students.... -
The Execution Premium: Linking Strategy to Operations for Competitive Advantage
Strategy & Execution Book39.95View Details In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating... -
Playgrounds and Performance: Results Management at KaBOOM! (A)
Strategy & Execution Case Study6.95View Details KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that... -
Store24, French Version
Finance & Accounting Case Study8.95View Details Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy. -
Measured Approach: TEGV Assesses its Performance & Impact on Educational Enrichment Programs
Leadership & Managing People Case Study8.95View Details This case traces the evolution of thinking about, and the implementation of, performance assessment at one of Turkey's largest and most respected nonprofit... -
Thermo Electron Corp.
Finance & Accounting Case Study8.95View Details George Hatsopoulos, CEO at Thermo Electron Corp., is considering whether to issue shares in a subsidiary via an initial public offering (IPO). The company... -
Student Success at Georgia State University (B)
Technology & Operations Case Study5.00View Details This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that... -
Donner Co.
Technology & Operations Case Study8.95View Details The management of a small manufacturer of circuit boards faces a number of production and operations management problems. The first day on this case is... -
Marketing Analysis Toolkit: Pricing and Profitability Analysis, Chinese Version
Sales & Marketing Case Study8.95View Details Pricing is one of the most difficult decisions marketers make and the one with the most direct and immediate impact on the firm's financial position.... -
Executive Compensation at Reckitt Benckiser plc
Finance & Accounting Case Study8.95View Details Investors felt betrayed by the increasingly lucrative pay packages awarded to CEOs and other top executives at multinational companies. Yet, board members... -
Gillette's Launch of Sensor, Spanish Version
Strategy & Execution Case Study8.95View Details The introduction of the Sensor Shaving System, one of the biggest product launches ever, forced Gillette to reevaluate its strategy in its shaving and... -
Playgrounds and Performance: Results Management at KaBOOM! (B), Spanish Version
Strategy & Execution Case Study5.00View Details Supplements the (A) case. -
Evolving Kiva's Impact: Introduction of Kiva Labs and Kiva Zip
Innovation & Entrepreneurship Case Study8.95View Details Kiva.org was a website through which individuals could connect with opportunities to alleviate poverty via small-scale lending. Founded in 2005, the platform... -
Deepa Bachu (B): Insights and Experiments at Pensaar Design
Management Case Study5.00View Details In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking... -
Hewlett-Packard's Home Products Division in Europe--1996-2000, Spanish Version
Global Business Case Study8.95View Details By November 2000, Hewlett-Packard's Home Products Division (HPD) had been selling its Pavilion line of personal computers in Europe for almost five years.... -
Roche: ESG and Access to Healthcare
Management Case Study8.95View Details In May 2022, Roche Group, one of the largest healthcare companies in the world, hosted its first ESG investor event focused exclusively on its efforts... -
Turner Construction Company: Project Management Control Systems
Finance & Accounting Case Study8.95View Details After providing a brief overview of Turner Construction Co.'s structure and project work, the case gives a detailed description of its project management... -
Wells Fargo Online Financial Services (B), Japanese Version
Finance & Accounting Case Study5.00View Details Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization.... -
Playgrounds and Performance: Results Management at KaBOOM! (C), Spanish Version
Strategy & Execution Case Study5.00View Details An abstract is not available for this product.
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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Putting the Balanced Scorecard to Work
Balanced scorecard Magazine ArticleWhat do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy. -
Appraisal of What Performance?
Organizational Development Magazine ArticlePresent performance appraisal techniques evaluate behavior by making subjective and impressionistic judgments rather than quantitative judgments and providing... -
The Office of Strategy Management
Balanced scorecard Magazine ArticleStrategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide. -
Social-Impact Efforts That Create Real Value
Sustainable business practices SpotlightThey must be woven into your strategy and differentiate your company. -
Generative AI Will Enhance — Not Erase — Customer Service Jobs
Technology and analytics Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Contribution Margin: What It Is, How to Calculate It, and Why You Need It
Finance & Accounting Digital ArticleDo you know what your most profitable product is? -
Reinventing Performance Management
Employee performance management Magazine ArticleHow one company is rethinking peer feedback and the annual review, and trying to design a system to fuel improvement -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
Building a Learning Organization
Organizational Development HBR BestsellerContinuous improvement programs are proliferating as corporations seek to better themselves and gain an edge. Unfortunately, however, failed programs...