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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Leadership & Managing People Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Behavioral science Magazine ArticleAnd what works better -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
The ABCs of the Critical Path Method
Process management Magazine ArticleRecently added to the growing assortment of quantitative tools for business decision making is the Critical Path Method—a powerful but basically simple technique for analyzing, planning, and scheduling large, complex projects. In essence, the tool provides a means of determining (2) which jobs or activities, of the many that comprise a project, are “critical” in […] -
The Four Phases of Project Management
Leadership & Managing People Digital ArticlePlanning, build-up, implementation, and closeout. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
An Agile Approach to Change Management
Agile project management Digital ArticleSix lessons on moving quickly under pressure. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,... -
Quality Is More Than Making a Good Product
Technology & Operations Magazine ArticleThe quality of customer service is often as important as the quality of the product. A company can evaluate its customer service by performing a customer... -
Performing a Project Premortem
Technology & Operations Magazine ArticleIn a premortem, team members assume that the project they are planning has just failed--as so many do--and then generate plausible reasons for its demise.... -
Reinventing Performance Management
Organizational Development Magazine ArticleLike many other companies, Deloitte realized that its system for evaluating the work of employees--and then training them, promoting them, and paying... -
How AI Is Helping Companies Redesign Processes
AI and machine learning Digital ArticleCompanies like Shell and DBS Bank are using it to change how their work gets done. -
Teaching Smart People How to Learn
Leadership & Managing People Magazine ArticleCompetitive success depends on learning, but most people, including professionals in leadership positions, are not very good at it. Learning is a function... -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
When You've Got to Cut Costs--Now
Technology & Operations Magazine ArticleYou've been ordered to reduce overhead by 10%, 20%, or even (wince) 30%. How do you do it? First, don't expect to reach your target with a single big... -
No-Nonsense Guide to Measuring Productivity
Strategy & Execution Magazine ArticleAn essential step in improving productivity is measuring it appropriately. But managers have trouble working with the experts who design and implement... -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Is Your Idea a Winner?
Ask yourself these four questions to find out. -
Using Sprints to Boost Your Sales Team's Performance
Sales & Marketing Digital ArticleThis technique, adopted from agile, can help sales teams achieve long-term strategy shifts, while still driving results.
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Manfield Coatings Co. Ltd.: Quality Management As the Winning Formula
Technology & Operations Case Study8.95View Details Founded by Mr. Yuen Shu-Wah in 1982, Manfield Coatings Co. Ltd. was a niche player producing customized industrial coatings for various industrial products.... -
HBR 20-Minute Manager Collection (8 Ebooks) (HBR 20-Minute Manager Series)
For today's time-strapped manager or professional, setting aside time to brush up on key management skills is almost impossible. Luckily, Harvard Business... -
Regional Development in the Chinese Mainland
Global Business Case Study8.95View Details China's economic rise became one of the most important stories in the world economy once the Chinese economy began to open to the rest of the world in... -
On Time and On Budget: Project Management Collection (4 Ebooks)
Strategy & Execution BookThe Harvard Business Review Project Management Collection is for anyone serious about project management. "Project Management for Profit" shows every... -
Americhem: The Gaylord Division (A-1)
Leadership & Managing People Case Study6.95View Details The Gaylord Division of Americhem, a large chemical company, is in the midst of the first use of a new zero-base budgeting system. The general manager... -
Union Square Hospitality Group: Hospitality Included
Technology & Operations Case Study8.95View Details In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing... -
e-Notificaciones in Uruguay
Leadership & Managing People Case Study8.95View Details In 2013, Juan Moreno, CEO of Kepler Ltda. (commercial name INTEGRADOC), a Uruguayan company specializing in the provision of software for business process... -
SchmidtCo (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Schibsted
Strategy & Execution Case Study14.00View Details In 2006, newspaper firms in developed markets were severely threatened on three fronts: the growth of online news, online classified advertising, and... -
Domino's Pizza
Strategy & Execution Case Study8.95View Details The vice-president of communications for Domino's Pizza International (Domino's), faced a significant threat to his company's reputation involving negative... -
Deals on Wheels Inc., Discussion Questions
Leadership & Managing People Case Study5.00View Details Discussion questions for case BAB372. -
Student Success at Georgia State University (B)
Technology & Operations Case Study5.00View Details This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that... -
Product Development at StubHub: Don't Stop Believin'
Management Case Study8.95View Details Arnie Katz, chief product and technology officer at StubHub (SH), was helping to lead a contest intended to result in innovative and valuable new ideas.... -
Reinventing Project Management: The Diamond Approach to Successful Growth and Innovation
Strategy & Execution Book38.00View Details Projects are the engines that drive innovation from idea to commercialization. In fact, the number of projects in most organizations today is expanding... -
Embraer E-Jets E2: Flying High
Organizational Development Case Study8.95View Details This field-based case chronicles how Embraer, a recognized market leader in Brazil's regional aircraft industry, designed and developed an almost entirely... -
An ERP Story: Background (A)
Technology & Operations Case Study8.95View Details The objective of this case is to allow students to: determine the main characteristics (from a project management point of view) of a large-scale ERP... -
Operations Management Reading: Managing Quality with Process Control
40.00View Details It is often assumed that a quality inspection for a product or service comes at the end of a process. For example, an article of clothing may include... -
Ellen Moore (B): Living and Working in Korea
Leadership & Managing People Case Study5.00View Details This case is a supplement to Ellen Moore (A): Living and Working in Korea, which ends with Ellen Moore working on one of the largest consulting projects... -
Pho Hoa Dorchester
Leadership & Managing People Case Study8.95View Details Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years,... -
Digital Product Management under Extreme Uncertainty: The Singapore TraceTogether Story for COVID-19 Contact Tracing (B)
Strategy & Execution Case Study5.00View Details This case depicts Singapore's TraceTogether (TT) story, beginning in early 2020 when COVID-19 was spreading globally with ravaging effects. TT was the...
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The Balanced Scorecard—Measures that Drive Performance
Balanced scorecard Magazine ArticleWhat you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […] -
How AI Will Transform Project Management
Leadership & Managing People Digital ArticleSteps you can take now to prepare for the future. -
Why Diversity Programs Fail
Behavioral science Magazine ArticleAnd what works better -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
The ABCs of the Critical Path Method
Process management Magazine ArticleRecently added to the growing assortment of quantitative tools for business decision making is the Critical Path Method—a powerful but basically simple technique for analyzing, planning, and scheduling large, complex projects. In essence, the tool provides a means of determining (2) which jobs or activities, of the many that comprise a project, are “critical” in […] -
The Four Phases of Project Management
Leadership & Managing People Digital ArticlePlanning, build-up, implementation, and closeout. -
Strategies for Learning from Failure
Organizational culture Magazine ArticleWe are programmed at an early age to think that failure is bad. That belief prevents organizations from effectively learning from their missteps. -
Is Project Management the Right Career for You?
Career planning AdviceUse this guide to make an informed choice. -
An Agile Approach to Change Management
Agile project management Digital ArticleSix lessons on moving quickly under pressure. -
Embracing Agile
Organizational Development Magazine ArticleOver the past 25 to 30 years, agile innovation methods have greatly increased success rates in software development, improved quality and speed to market,...