-
Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As... -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era. -
DNA: Handle with Care
Government policy and regulation Magazine ArticleThe genetics boom is upon us, promising everything from cures for inherited diseases to smarter children. But companies must tread carefully as the ethical debate plays out. -
Consultants Should All Get Real Jobs
Career planning Digital ArticleHow can you advise others on things you haven’t done in years? -
CEO Who Couldn't Keep His Foot out of His Mouth (HBR Case Study and Commentary)
Leadership & Managing People Magazine ArticleIn the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has... -
Rate Yourself as a Client
Managing people Magazine ArticleIt is over fifteen years now since I met my first really dumb multimillionaire, and it made quite an impression on me. Up till then I had thought that you needed brains to make money: I was used to being asked “If you’re so clever, why aren’t you rich?” but this was the first time […] -
Making Time Off Predictable—and Required
Organizational culture Magazine ArticleProfessional services firms typically have a 24/7 on-call culture. But one management consulting company is getting better results by experimenting with downtime—even in this economy. -
What a Study of French Auditors Shows About Homophobia at Work
Gender Digital ArticleMany felt pressure to lie about their personal lives. -
Create Colleagues, Not Competitors
Business models Magazine ArticleIf managers want their employees to share information, why do they encourage them to hoard it by rewarding competition among them? My colleagues Erik Brynjolfsson at MIT and Nat Bulkley at the University of Michigan and I have been studying knowledge sharing and productivity in the executive recruiting industry. We asked 71 employees, from partners […] -
Cane Mutiny: Managing a Graying Workforce (Commentary for HBR Case Study)
Organizational Development Magazine ArticleFrank Heberer, a human resources manager at Medignostics, has proposed a long-term HR strategy for the German midsize pharmaceutical company. All his... -
Will You Survive the Services Revolution?
Globalization Magazine ArticleA huge wave of change bearing down on the services sector should make you rethink your strategy and revamp your organization. -
How the Quest for Efficiency Corroded the Market
Accounting Magazine ArticleIn a textbook instance of unintended consequences, policy makers’ attempts to improve U.S. financial markets critically weakened the institutions that protect investors from abuse. Radical reform is needed. -
Building on a Hardware Store Education
Customer experience Magazine ArticleAuditors are like building inspectors: We check out a business’s structure and systems and attest to their integrity so that investors can put their money in with confidence. But having grown up working in my dad’s business, a hardware store in Cleveland, I’ve always liked another side of this trade: helping people actually build things. […] -
Transforming Life, Transforming Business: The Life-Science Revolution
Government policy and regulation Magazine ArticleAdvances in genetic research are setting off an industrial convergence that will have profound implications for the global economy. Farmers, computer companies, drugmakers, chemical processors, and health care providers will all be drawn into the new life-science industry. To make the transition successfully, they’ll have to change the way they think about their businesses…
-
DePaul Industries in 2012: Financing Growth in a Social Venture
Leadership & Managing People Case Study8.95View Details Established in 1971, DePaul Industries was a social venture operated as one organization (and for short called DePaul Industries) but legally registered... -
Youth Villages
Leadership & Managing People Case Study8.95View Details Tennessee-based nonprofit Youth Villages had an impressive record of serving emotionally and behaviorally troubled youth and their families, with higher... -
Balancing the Yin and Yang of Organizational Ambidexterity at XRM Vision: Tug-of-war over Exploration-Exploitation Practices
Management Case Study8.95View Details The case presents the real-life situation of XRM Vision, an SME IT consulting firm specializing in the design and implementation of CRM solutions. Like... -
CURE Hydrocephalus: Setting a Course for Sustainability
Leadership & Managing People Case StudyIn 2000, Dr. Benjamin Warf, a pediatric neurosurgeon, became the medical director and chief of surgery at CURE Children's Hospital in eastern Uganda.... -
Delwarca Software Remote Support Unit, Spanish Version
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Dozier Industries
Finance & Accounting Case Study8.95View Details Dozier Industries was a U.S. manufacturer of electronic security systems. In 1994, it received a large order from the United Kingdom, which stipulated... -
BAT Case: Putting Tech Support on the Fast Track
Technology & Operations Case Study8.95View Details Bruce-Alfred Technologies (BAT) has built a successful business selling packaged software. Its marketing has long promised free technical support to all... -
Jucai Human Resource Development: Empowering through Data
Strategy & Execution Case Study8.95View Details The founder of Jucai Human Resources Development Co., Ltd. had witnessed the development of China's human resources service industry over the previous... -
Liip: The Path to Holacracy
Leadership & Managing People Case Study8.95View Details On April 5, 2017, the lead link at Liip AG, in Lausanne, Switzerland, was reflecting on the past seven years. The digital services organization had gone... -
A Paradigm Shift in Global Surgery Training: Rwanda's Human Resources for Health (HRH) Program
Strategy & Execution Case StudyThey were part of leading a high-profile global consortium aimed at, in the words of Rwandan Minister of Health Agnes Binagwaho, creating "a critical... -
Nnergix: The Path to Sustainable Growth
Innovation & Entrepreneurship Case Study8.95View Details In December 2019, the founder and chief executive officer of Nnergix, a struggling Barcelona-based renewable energy analytics provider, came home from... -
Marketing at Wachtell, Lipton, Rosen & Katz
Sales & Marketing Case Study6.95View Details Describes the history and unique operating principles of the most successful corporate law firm in the country. Closes with a lengthy quotation by Martin... -
Egon Zehnder: Beyond Search?
Strategy & Execution Case Study8.95View Details In 2019, Egon Zehnder chair Jill Ader and CEO Edilson Camara faced a critical question: how should the global executive search firm approach its burgeoning... -
Pinkerton (A)
Finance & Accounting Case Study6.95View Details A California based security guard firm considers the acquisition of another security guard company. The value of the target firm and the financing of... -
Sensormatic Electronics Corp.--1995
Finance & Accounting Case Study8.95View Details Sensormatic is a leading provider of security systems to the retail industry. The company relies on customer financing as a key component of its strategy.... -
Trusting "Gangbangers" in War and Peace
Leadership & Managing People Case Study8.95View Details The stage for this case is set in South Central LA, the infamous battleground of bloody gang wars, and the original breeding ground for rap and hip hop... -
Rebranding Gallagher
Sales & Marketing Case Study8.95View Details Steve Tucker, the Deputy CEO of Gallagher Group Limited (GGL), the world's largest electric fence company, was about to present a new branding strategy... -
Mixing Business and Friendship: A Complicated Employee Decision
Leadership & Managing People Case Study8.95View Details This case describes a complicated employee decision experienced by entrepreneur, Sana Remekie, in mid-2019 after she opted to mix business and friendship.... -
Change of Plan
Innovation & Entrepreneurship Case Study8.95View Details In 2016, the Plan Foundation in Colombia was the organization with the largest investment in social programs of all those that made up the global organization... -
Quality Wireless (A): Call Center Performance
Technology & Operations Case Study8.95View Details Quality Wireless has received customer complaints about long hold times at its call center. To address these complaints, it put into place certain process...
-
Consulting Is More Than Giving Advice
Management Magazine ArticleBy building on a hierarchy of goals, consultants and managers can work toward mutual interests. -
Data Scientist: The Sexiest Job of the 21st Century
Analytics and data science Magazine ArticleMeet the people who can coax treasure out of messy, unstructured data. -
The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
Getting 360-Degree Feedback Right
Motivating people Magazine Article360-degree feedback is all the rage in companies big and small. But it is frequently bureaucratic, politically charged, and agonizing. The good news is that by understanding four paradoxes inherent to peer appraisal, managers can take some of the pain out of the process—and get better results in. -
Who Has the D?: How Clear Decision Roles Enhance Organizational Performance
Decision making and problem solving Magazine ArticleYour organization can become more decisive—and can implement strategy more quickly—if you know where the bottlenecks are and who’s empowered to break through them. -
Inner Life of Executive Kids: A Conversation with Child Psychiatrist Robert Coles
Organizational Development Magazine ArticleIn the last 20 years, business has become the dominant institution in American society, in many respects usurping the role once played by religion. As... -
Balanced Scorecard Report, May/June 2005, Volume 7, Number 3
Organizational Development Other Article49.95View Details This issue of the Balanced Scorecard Report contains the following articles: "Translate the Strategy into Operational Terms," "Staying on Track with the... -
DePaul Industries in 2012: Financing Growth in a Social Venture
Leadership & Managing People Case Study8.95View Details Established in 1971, DePaul Industries was a social venture operated as one organization (and for short called DePaul Industries) but legally registered... -
The End of Expertise
Technology and analytics Digital ArticleHow to build trust in a new era.