There was a gust from the overhead duct, and my project manager certification floated onto my keyboard—no amount of Fun-Tak and tape could keep it attached to the walls of my cubicle. At the same moment, a meeting invite appeared on my screen, accompanied by Outlook’s distinctive doink—another “emergency” department meeting. As the pop-up slowly faded, I noted with a sinking feeling the words “conflicts with another appointment in your calendar.” That would be my long-delayed interview with Irving, the EVP of Finance Europe.

A version of this article appeared in the September 2009 issue of Harvard Business Review.