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The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Why the News Is Not the Truth
Business and society Magazine ArticleBoth the media and the government thrive on crises. When none exist, they create them. -
Off-Sites That Work
Decision making and problem solving Magazine ArticleThe top team’s annual strategic off-site differs from all other meetings in its potential impact on the company. That’s why it should be designed and managed differently. -
Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth
Technology and analytics Digital ArticleThree lessons to guide providers. -
Learning from Losing a Customer
Sales and marketing Magazine ArticleThis is a story of how a small, young company lost a very important order, recovered, and became much stronger and more competitive by learning about market positioning. The lessons learned proved so valuable that, when all was said and done, the company concluded that losing the big order was the best thing that had […] -
Bottom-Up Economics
Global Business Magazine ArticleIqbal Quadir, the founder of Bangladesh's GrameenPhone, discusses the failure of foreign aid to rescue moribund third-world economies and the need to... -
Singapore Invests in the Nation-Corporation
Technology & Operations Magazine ArticleSingapore is well on the way to becoming the first fully networked society, in which all homes, schools, businesses, and government agencies will be interconnected... -
AT&T's Talent Overhaul
Leadership & Managing People Magazine ArticleAT&T, which built the U.S. communications infrastructure in the past century, could once claim to be the company "where the future was invented." But... -
Manage Your Human Sigma
Organizational Development Magazine ArticleIf sales and service organizations are to improve, they must learn to measure and manage the quality of the employee-customer encounter. Quality improvement... -
The Upstart's Assault (HBR Case Study and Commentary)
Strategy & Execution Magazine ArticleTelZip, a small mobile-network operator, has decided to shake up the European telecommunications market by offering "free forever" broadband service to... -
Democracy Under Attack, Japanese Version
Organizational Development Digital ArticleDemocracy is in trouble. Fifty-five percent of Americans say their democracy is weak. A Pew Research poll of 27 countries shows that only 45% of people... -
Out of the Blue and into the Black
Innovation & Entrepreneurship Magazine ArticleOn July 30, 1981, Frank Batten, the chairman of Landmark Communications, proclaimed that in less than a year, his company would launch a new concept in... -
Fixing the Pension Fund Mix
Finance & Accounting Magazine ArticleWise allocation of assets across both stocks and bonds can help companies reap higher returns from an asset mix that includes equities without assuming... -
Can Absence Make a Team Grow Stronger?
Organizational culture Magazine ArticleFar-flung teams can be remarkably productive, even outperforming groups whose members work side by side. But to make these teams succeed, you have to follow new rules about how to manage them. -
No Monopoly on Innovation
Managing people Magazine ArticleFifty years ago, when the American Telephone and Telegraph Company still held a monopoly on U.S. phone service, the first minute of a toll call could easily cost a dollar—the equivalent of about $5 today. But a few pennies of that 1950s dollar supported research and development efforts at Bell Telephone Laboratories and at AT&T’s […] -
Learning in the Thick of It
Organizational Development Magazine ArticleThe U.S. Army's Opposing Force (OPFOR) is a 2,500-member brigade whose job is to help prepare soldiers for combat. Created to be the meanest, toughest... -
Great UX Doesn't Guarantee a Great Customer Experience
Sales & Marketing Digital ArticleGoogle Maps understands the difference. -
Verizon's CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Leadership & Managing People Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
New Economy's Troubling Trade Gap
Global Business Magazine Article...
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Crisis Management: North American Sporting League Visits Mexico City (F)
Leadership & Managing People Case Study5.00View Details A major sports league has decided to run its season opening game in Mexico City. When the teams arrive in the country four days before the event, two... -
Cloud Syzygy Technologies: Cloud-Based Computing
Technology & Operations Case Study8.95View Details The president of Cloud Syzygy Technologies (CST) had recently returned from the Pacific Telecommunications Council conference, where he discussed ways... -
Radiohead: Music at Your Own Price (B)
Sales & Marketing Case Study5.00View Details -
Analytical Space: The Next Frontier?
Innovation & Entrepreneurship Case Study8.95View Details With one satellite aloft and in the midst of beta testing in late 2018, Analytical Space founders Justin Oliveira and Dan Nevius turned to critical questions... -
Pacific Bell: Centrex Reengineering
Technology & Operations Case Study8.95View Details Describes the redesign and rollout of the new order-fulfillment process for a flagship product at Pacific Bell. Pacific Bell is one of the Regional Bell... -
The Rise and Fall of Nokia
Strategy & Execution Case Study8.95View Details In 2013, Nokia sold its Device and Services business to Microsoft for €5.4 billion. For decades Nokia had led the telecommunications (telecom) industry... -
Schibsted
Strategy & Execution Case Study14.00View Details In 2006, newspaper firms in developed markets were severely threatened on three fronts: the growth of online news, online classified advertising, and... -
RCA: Color Television and the Department of Justice (B)
Strategy & Execution Case Study5.00View Details This case is a supplement to 614-072, which examines the early history of the color television receiver market, and the global consequences of an historic... -
Valuing the AOL Time Warner Merger
Innovation & Entrepreneurship Case Study8.95View Details On January 11, 2000, AOL and Time Warner announced their intention to merge, creating what AOL CEO Stephen Case and Time Warner CEO Gerald Levin called... -
iQmetrix: The Customer Is Always Right?
Leadership & Managing People Case Study8.95View Details iQmetrix, a company founded in 1999, developed and sold point-of-sale (POS) software using the software-as-a-service model. Two iQmetrix enterprise account... -
McCaw Cellular Communications, Inc. (D)
Strategy & Execution Case Study5.00View Details Provides an update of competition in mobile communications through 1992 for both the United States and the United Kingdom. -
Note on Telemedicine
Innovation & Entrepreneurship Case Study8.95View Details This note provides background in all the modalities of telemedicine. It accompanies the cases "Medtronic: Patient Management Initiative" (A) and (B),... -
Ayala Corp.
Organizational Development Case Study8.95View Details Ayala Corporation is the oldest conglomerate in the Philippines and has been controlled by the Zobel de Ayala family for seven generations. Over the past... -
To Kill a Tweeting Bird: The Suspension of Twitter Operations in Nigeria
Strategy & Execution Case Study8.95View Details On the evening of June 4, 2021, the Nigerian government ordered the suspension of business operations for Twitter in Nigeria, accusing the social media... -
In-housing Digital Marketing at Sprint Corp.
Sales & Marketing Case Study15.05View Details In the fall of 2019, Sprint's Chief Digital Officer Rob Roy reflected on the telecom's efforts to improve the effectiveness of its digital marketing campaigns.... -
Maria Gonzalez
Leadership & Managing People Case Study8.95View Details . Maria Gonzalez, a unionized employee of Global Communications, was arrested in an off-duty incident involving drugs, guns, and possible pornography.... -
STAR 2003
Organizational Development Case Study8.95View Details A shift in strategy from broadcasting standardized programs throughout its footprint to localized programming necessitates a review of STAR's organizational... -
Metromedia Broadcasting Corp.
Finance & Accounting Case Study8.95View Details Describes the market for high-yield, or "junk," bonds and includes summaries of academic research on the risk/return characteristics of high-yield securities.... -
Apple in China, Chinese Version
Global Business Case Study8.95View Details China is Apple's fastest growing market but the road to success has not been smooth. This case documents Apple's journey on this road to success; the... -
Assessing Managerial Talent at AT&T (B), Spanish Version
Organizational Development Case Study5.00View Details Supplements the (A) case.
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The Hard Side of Change Management
Leadership & Managing People Magazine ArticleEveryone agrees that managing change is tough, but few can agree on how to do it. Most experts are obsessed with "soft" issues, such as culture and motivation,... -
Why the News Is Not the Truth
Business and society Magazine ArticleBoth the media and the government thrive on crises. When none exist, they create them. -
Off-Sites That Work
Decision making and problem solving Magazine ArticleThe top team’s annual strategic off-site differs from all other meetings in its potential impact on the company. That’s why it should be designed and managed differently. -
Crisis Management: North American Sporting League Visits Mexico City (F)
Leadership & Managing People Case Study5.00View Details A major sports league has decided to run its season opening game in Mexico City. When the teams arrive in the country four days before the event, two... -
Cloud Syzygy Technologies: Cloud-Based Computing
Technology & Operations Case Study8.95View Details The president of Cloud Syzygy Technologies (CST) had recently returned from the Pacific Telecommunications Council conference, where he discussed ways... -
Radiohead: Music at Your Own Price (B)
Sales & Marketing Case Study5.00View Details -
Analytical Space: The Next Frontier?
Innovation & Entrepreneurship Case Study8.95View Details With one satellite aloft and in the midst of beta testing in late 2018, Analytical Space founders Justin Oliveira and Dan Nevius turned to critical questions... -
Pacific Bell: Centrex Reengineering
Technology & Operations Case Study8.95View Details Describes the redesign and rollout of the new order-fulfillment process for a flagship product at Pacific Bell. Pacific Bell is one of the Regional Bell... -
The Rise and Fall of Nokia
Strategy & Execution Case Study8.95View Details In 2013, Nokia sold its Device and Services business to Microsoft for €5.4 billion. For decades Nokia had led the telecommunications (telecom) industry... -
Intel Asia-Pacific: The Catch & Win Campaign, Teaching Note
Leadership & Managing People Digital ArticleTeaching Note for W13340