Early in my career, I worked at the Gap as a merchant in women’s denim. I worked with designers to choose styles for the stores, with planners to determine how much inventory to buy, and with a sourcing team to manage production. A year into this job, I came up with what I thought was a terrific style: a stovepipe jean, with a wider leg, in a great new wash. Both research and instinct told me the product could be huge. So when our CEO—Mickey Drexler, who now runs J. Crew—called one day from a conference room and asked if I could come present to him and the head of marketing, I felt ready and pretty proud.
The Best Advice I Ever Got: Maureen Chiquet, Global CEO, Chanel
Early in my career, I worked at the Gap as a merchant in women’s denim. I worked with designers to choose styles for the stores, with planners to determine how much inventory to buy, and with a sourcing team to manage production. A year into this job, I came up with what I thought was […]
Summary.
Reprint: F0811D
The CEO of Chanel recalls her days as a young merchant, when she was taken to task by a powerful executive for not listening. Twenty years later, his words still profoundly affect the way she thinks about her company’s products and interacts with customers, employees, and other stakeholders.
A version of this article appeared in the November 2008 issue of Harvard Business Review.
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.