An employee approaches you, clearly distressed. They aren’t going to meet today’s project deadline because their child is ill, and caregiving has been tough on them. They might need an extra day. You want to show your support, so you say something like, “I feel you, and I’m so sorry to hear that.” But you’re not a parent and your employee knows that. How could you really understand how they feel? Although your intentions are good, there’s a chance you could come across as inauthentic and, possibly, even patronizing.