Emotional intelligence

It's not just about introspection.

Effective leaders take a personal interest in the long-term development of their employees, and they use tact and other social skills to encourage employees to achieve their best. It isn’t about being “nice” or “understanding”—it’s about tapping into individual motivations in the interest of furthering an organizationwide goal.

It’s far more than just being nice.

It's about more than keeping quiet.

When asked to define the ideal leader, many would emphasize traits such as intelligence, toughness, determination, and vision--the qualities traditionally...

Many people meet their partners at work - but proceed carefully.

Take this assessment to understand how well you understand cultural differences within the workplace.

They're all hard to improve because they run counter to our instincts.

Start by changing your mindset.

Rate yourself on five key dimensions, and see how you compare with others.

A targeted plan to make things better.

You just have to put in the work.

Management theorists have long sought to identify precisely what makes some people flourish under pressure and others fold. But they have come up with...

Getting worked up will only make things worse.

In an increasingly diverse business environment, managers must be able to navigate the thicket of habits, gestures, and assumptions that define their...

Before they have received even a day of training, the best salespeople already have two seemingly incompatible qualities in abundance: empathy with customers and a need to overcome their hesitation to buy.

Naming them is an important first step.

How to turn upsetting or surprising information into helpful and productive data.

What Aristotle can teach us about making an argument.

And which one is most important for leaders.