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How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
When We Learn From Failure (and When We Don't)
Leadership & Managing People Digital ArticleIt mostly has to do with whether we can blame somebody else. -
Reimagine Your Nonprofit to Survive the Crisis
Organizational Development Digital ArticleFour key areas to focus on: impact, people, finances, and community. -
How to Talk to Your Team When the Future Is Uncertain
Crisis communication Digital ArticleYou can offer reassurance without giving false hope. -
What We've Learned About Communicating with Employees in an Emergency
Leadership & Managing People Digital ArticleThe Boston-area lockdown showed how important it is to be prepared; and how few companies actually are. -
Volkswagen and the End of Corporate Spin
Leadership & Managing People Digital ArticleRadical honesty is the new norm. -
The Power of Options
Leadership & Managing People Magazine ArticleFacing a crisis or an opportunity, leaders often fall back on the leadership style that has worked for them in the past. But to be effective, they need... -
Finding the Right Words in a Crisis
Business communication Digital ArticleThe wrong ones spark fear. The right ones facilitate clarity, calm, and action. -
Research: For a Corporate Apology to Work, the CEO Should Look Sad
Crisis management Digital ArticleAnd shouldn’t blame external forces. -
How to Talk to Your Team About Distressing News Events
Communication Digital ArticleThree steps for managers to open up a dialogue. -
Leading Teams When Lives Are at Stake
Leading teams Digital ArticleHigh-stakes environments require flexible, adaptable leaders — be it on your project team or while climbing Mt. Everest. -
Is It Time to Exit Russia? (HBR Case Study and Commentary)
Global Business Magazine ArticleIn this fictional case, the CEO of a global pharmaceutical company based in Belgium with operations in Moscow is contemplating what to do in the wake... -
Trust Your Employees, Not Your Rule Book
Crisis communication Digital ArticleUnited has changed its policies, but that’s not the right way to win over customers. -
When Staying Neutral Backfires, Chinese Version
Global Business Digital ArticleResearch shows that "staying out of it" might make you seem more suspicious and untrustworthy than outright disagreement. -
CEOs Face Off Against Trump (or Not)
Business ethics Digital ArticleThere are risks and rewards to speaking out. -
Three Rules for Communicating During a Crisis, Portuguese Version
Follow three critical rules to communicate even better in an environment of uncertainty. -
What 100,000 Tweets About the Volkswagen Scandal Tell Us About Angry Customers
Crisis management Digital ArticleLessons for crisis communicators. -
Communicating Through the Coronavirus Crisis
Crisis communication Digital ArticleIdentify your key constituents and tailor your message appropriately. -
How CEOs Can Navigate the Emotional Labor of Leadership
Leadership Digital ArticleFour strategies to help chief executives cope with the intense demands of being the public face of a company.
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Ichko: In the Eye of a Cyclone
Leadership & Managing People Case Study8.95View Details Mihir is the head of the Disaster Management Department for the fictional coastal state of Udan, in South India. He receives a weather bulletin from the... -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
Living with the Virus: Singapore's 2021 Endemic Strategy in the COVID-19 Pandemic
Strategy & Execution Case Study8.95View Details On September 24, 2021, the Singapore Multi-Ministry Task Force (MTF) that spearheaded the national COVID-19 pandemic response decided to act more decisively... -
Maggi: A Tangled Mess
Technology & Operations Case Study8.95View Details In the summer of 2015, one of Nestlé SA (Nestlé)'s top-selling products in the Indian market, its two-minute Maggi noodles, was embroiled in a food and... -
Recovery in Aurora: The Public Schools' Response to the July 2012 Movie Theater Shooting (B)
Leadership & Managing People Case Study5.00View Details Supplement case to product HKS892. HKS Case Number 2025.0. -
The Flawed Emergency Response to the 1992 Los Angeles Riots (A)
Leadership & Managing People Case Study8.95View Details When a jury acquitted four Los Angeles police officers in the famous, videotaped beating of a black motorist stopped for speeding, the decision sparked... -
The Deepwater Horizon Oil Spill: The Politics of Crisis Response (A)
Global Business Case Study8.95View Details Following the sinking of the Deepwater Horizon drilling rig in late April 2010, the Obama administration organized a massive response operation to contain... -
Commuter Complaints on SMRT Train Breakdowns
Leadership & Managing People Case Study8.95View Details In December 2011, the world-renowned SMRT train system in Singapore suffered a series of commuter disruptions that shattered public confidence in the... -
Mary Selecky and Washington State's Response to the Fukushima Daiichi Nuclear Disaster
Communication Case Study8.95View Details The 8.9 magnitude earthquake that struck Japan on March 11, 2011, unleashed a 30-foot tsunami along Japan's Pacific Coast that damaged nuclear reactors... -
D&G's Marketing Missteps in China (C): The Epilogue
Sales & Marketing Case Study5.00View Details In November 2018, Dolce & Gabbana S.R.L. (D&G) faced a serious brand crisis following the release of three short videos on Instagram, Facebook, and Twitter... -
Mountain Equipment Co-op: Engaging Stakeholders on Social Media
Strategy & Execution Case Study8.95View Details In 2012, Mountain Equipment Co-op, a members-only Canadian consumers' co-operative that sold outdoor recreational gear and clothing, underwent a major... -
The Flawed Emergency Response to the 1992 Los Angeles Riots (C)
Leadership & Managing People Case Study5.00View Details Supplement case for KS1025. -
Communicate Early and Often During a Crisis
99.00View Details Clear messaging is critical in a crisis. Manage the uncertainty, dispel rumors, and share what you know-and don't know. -
Crisis at Away (B)
Strategy & Execution Case Study5.00View Details This case is a follow-up to "Crisis at Away (A)" (UVA-S-0361), which explores the lifestyle-brand start-up Away as it grapples with a public-relations... -
Respond Swiftly to a Crisis, Chinese Version
99.00View Details A crisis demands quick action. Learn how to make good decisions in volatile situations and keep your team performing under pressure. -
iPremier (A): Denial of Service Attack (Graphic Novel Version)
Technology & Operations Case Study8.95View Details Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure... -
The Shootings at Columbine High School: The Law Enforcement Response
Leadership & Managing People Case Study8.95View Details The mass killings at Columbine High School in suburban Denver, in April 1999, inspired deep soul-searching across the United States. The search for lessons... -
D&G's Marketing Missteps in China (B): The Deepening Crisis
Sales & Marketing Case Study5.00View Details On the morning of 21 November 2018, Diet Prada, an Instagram account that uncovered the dark secrets and stories about the fashion industry, posted alleged... -
Nestle India Limited: Maggi Noodles at War with the Regulators
Leadership & Managing People Case Study8.95View Details On May 21, 2015, food inspectors in the North Indian state of Uttar Pradesh tested Maggi instant noodles that had been manufactured by Nestlé India Limited....
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How to Answer an Unanswerable Question
Communication Digital ArticleYou can still give an honest response. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
Ichko: In the Eye of a Cyclone
Leadership & Managing People Case Study8.95View Details Mihir is the head of the Disaster Management Department for the fictional coastal state of Udan, in South India. He receives a weather bulletin from the... -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
When We Learn From Failure (and When We Don't)
Leadership & Managing People Digital ArticleIt mostly has to do with whether we can blame somebody else. -
Living with the Virus: Singapore's 2021 Endemic Strategy in the COVID-19 Pandemic
Strategy & Execution Case Study8.95View Details On September 24, 2021, the Singapore Multi-Ministry Task Force (MTF) that spearheaded the national COVID-19 pandemic response decided to act more decisively... -
Maggi: A Tangled Mess
Technology & Operations Case Study8.95View Details In the summer of 2015, one of Nestlé SA (Nestlé)'s top-selling products in the Indian market, its two-minute Maggi noodles, was embroiled in a food and... -
Reimagine Your Nonprofit to Survive the Crisis
Organizational Development Digital ArticleFour key areas to focus on: impact, people, finances, and community. -
Recovery in Aurora: The Public Schools' Response to the July 2012 Movie Theater Shooting (B)
Leadership & Managing People Case Study5.00View Details Supplement case to product HKS892. HKS Case Number 2025.0. -
The Flawed Emergency Response to the 1992 Los Angeles Riots (A)
Leadership & Managing People Case Study8.95View Details When a jury acquitted four Los Angeles police officers in the famous, videotaped beating of a black motorist stopped for speeding, the decision sparked...