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What VUCA Really Means for You
Strategy & Execution Magazine ArticleTo meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
8 Ways Managers Can Support Employees’ Mental Health
Crisis management Digital ArticleNearly 42% of employees report a decline in mental health since the pandemic began. -
5 Principles to Guide Adaptive Leadership
Adaptive leadership Digital ArticleHow you respond to a crisis will have repercussions for years to come. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
Leading Through Anxiety
Crisis management Big IdeaInspiring others when you’re struggling yourself -
How to Apologize to a Customer When Something Goes Wrong
Communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
Preparing for the Next Macroeconomic Cycle - and Its Risks
Global Business Digital ArticleLeaders need to start thinking beyond 2021. -
The Trouble I’ve Seen
Crisis management Magazine ArticleAfter nearly 30 years salvaging companies on the brink of disaster, this crisis manager has learned a few things you ought to know. -
Customer Service in a Crisis
Rene Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11. -
Who’s Responsible for Your Company’s Reputation?
Crisis management Digital ArticleA number of years ago some enterprising deal makers at GE Capital proposed a series of transactions that would provide financing for a chain of funeral homes. From a financial perspective, it looked like an attractive proposition: The terms were good, the demographics pointed to a growing market need, and the fragmentation of the industry […] -
When We Learn From Failure (and When We Don't)
Leadership & Managing People Digital ArticleIt mostly has to do with whether we can blame somebody else. -
Is the Rookie Ready? (HBR Case Study and Commentary)
Organizational Development Magazine ArticleA week before Christmas, Tim O'Connell, a manager at Driscoll Software, gets a call from Hybara Casinos. The former client's system has crashed, and the... -
It's the Leadership, Stupid
Leadership & Managing People Digital ArticleThe morning coffee break had wrapped up and we were back at it, involved in a deep discussion. Some people were at the whiteboard, some debating one another,... -
Embargoes Work - Just Not the Way We'd Hope
Leadership & Managing People Digital ArticleLessons from Cold War-era HBR. -
How to Be a Good Boss in a Bad Economy
Leadership & Managing People Magazine ArticleEven in times of economic growth, it's challenging to be a good boss. Research shows that people placed in positions of authority often become less mindful... -
What the U.S. Needs to Do — Right Now — to Fight Coronavirus
Crisis management Digital ArticleA 30-day plan to contain the outbreak and treat the infected. -
When an Executive Defects (HBR Case and Commentary)
Organizational Development Magazine ArticleThe news that one of the company's senior managers is leaving comes as a complete surprise to Paul Simmonds, CEO of Kinsington Textiles, Inc. (KTI). Ned... -
The Risks You Can’t Foresee
Risk management SpotlightWhat to do when there’s no playbook
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Foremostco, Inc. (A), Chinese Version
Technology & Operations Case Study8.95View Details Describes the rocky transition from an outdated, nonintegrated information system to a new customized system built by programmers in a small, IT-dependent... -
Crisis Management: North American Sporting League Visits Mexico City (F)
Leadership & Managing People Case Study5.00View Details A major sports league has decided to run its season opening game in Mexico City. When the teams arrive in the country four days before the event, two... -
David Pyott: The Battle for Allergan (B)
Strategy & Execution Case Study5.00View Details This case series charts the evolution of the hostile battle for Allergan and its ultimate sale to a white knight, Actavis. David Pyott had been the CEO... -
Sealed Air Corps Leveraged Recapitalization (A), Chinese Version
Finance & Accounting Case Study8.95View Details Less than a year after Sealed Air embarked on a program to improve manufacturing efficiency and product quality, the company borrowed almost 90% of the... -
Peter Browning and Continental White Cap (A)
Leadership & Managing People Case Study8.95View Details Presents a new divisional vice president's entry into a well-established and still successful manufacturing organization which is nevertheless facing... -
When a Pandemic Hits: Treading H2O and the Possible Pox (B)
Leadership & Managing People Case Study5.00View Details This five-case series, sold as a package, presents an opportunity for students to understand that leadership mindset is not going from crisis to crisis,... -
China's Environmental Challenge
Leadership & Managing People Case Study8.95View Details China faces enormous environmental challenges. This background note looks at the historical, economic and political origins of the environmental crisis... -
LOGSTOR'S Rebirth: Leading Through Crisis
Leadership & Managing People Case Study8.95View Details LOGSTOR is a Danish company that is a global supplier of pre-insulated pipe systems. This case focuses on the leadership of Kim Christensen, a former... -
Goldman Sachs and the Big Short: Time to Go Long?
Finance & Accounting Case Study8.95View Details On August 21, 2007, David Viniar, Chief Financial Officer of Goldman Sachs, received an e-mail from a trader in Goldman's Mortgage Department. In the... -
Cat Is Out of the Bag: KANA and the Layoff Gone Awry (A)
Organizational Development Case Study6.95View Details Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in... -
Advanced Technologies, Inc.
Finance & Accounting Case Study8.95View Details The CEO of a semiconductor equipment manufacturer is assessing the financial forecasts and financing plan prepared by the chief financial officer. Continued... -
Leadership and Power Dynamics in Crisis Management (E): U.S.A.
Leadership & Managing People Case Study5.00View Details Supplement for Case IN1684 -
Domino's Pizza
Strategy & Execution Case Study8.95View Details The vice-president of communications for Domino's Pizza International (Domino's), faced a significant threat to his company's reputation involving negative... -
Board Crisis Simulation (BCS)(A)
Leadership & Managing People Case Study8.95View Details The case represents a role-play simulation in which a team of up to 7 participants acts as a board of directors of a privately-owned company. The board... -
Fake News at DER SPIEGEL (B): The Commission's Recommendations
Finance & Accounting Case Study5.00View Details This (B) case serves as a complement to the case "Fake News at DER SPIEGEL (A)". -
NASCAR: Leading a Marketing Transformation in a Time of Crisis
Sales & Marketing Case Study8.95View Details It is February 2011 and Brian France, CEO of NASCAR (the National Association for Stock Car Auto Racing), is facing a crisis. In the last five years,... -
Confronting a Pandemic in a Home Rule State: The Indiana State Department of Health Responds to H1N1
Global Business Case Study8.95View Details When Indiana State Health Commissioner Dr. Judy Monroe learned of the emergence of H1N1 (commonly referred to as "Swine Flu") in late April 2009, she... -
What Went Wrong with Boeing's 737 Max?
Leadership & Managing People Case Study8.95View Details This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346... -
Mercedes and the Moose Test (A)
Leadership & Managing People Case Study8.95View Details The case describes a crisis management situation faced by Mercedes-Benz, a division of Daimler-Benz AG. In 1997 Mercedes introduced a revolutionary new... -
Merck: Managing Vioxx (A), Portuguese Version
Finance & Accounting Case Study8.95View Details This two-class case series allows students to stand in the shoes of CEO Ray Gilmartin during the unfolding stages of a reputational crisis. Merck's mission...
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What VUCA Really Means for You
Strategy & Execution Magazine ArticleTo meet the challenges of a complex world, strategic planners need to understand the differences between the four elements of VUCA--volatility, uncertainty,... -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
8 Ways Managers Can Support Employees’ Mental Health
Crisis management Digital ArticleNearly 42% of employees report a decline in mental health since the pandemic began. -
5 Principles to Guide Adaptive Leadership
Adaptive leadership Digital ArticleHow you respond to a crisis will have repercussions for years to come. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
Leading Through Anxiety
Crisis management Big IdeaInspiring others when you’re struggling yourself -
How to Apologize to a Customer When Something Goes Wrong
Communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
Harvard Business Review, September/October 2020
Leadership & Managing People Magazine Issue19.95View Details Harvard Business Review publishes new and authoritative ideas for improving the practice of management. Written by leading business thinkers and executives,... -
Preparing for the Next Macroeconomic Cycle - and Its Risks
Global Business Digital ArticleLeaders need to start thinking beyond 2021.