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What Does It Actually Take to Build a Data-Driven Culture?
Digital transformation Digital ArticleLessons from Kuwait’s Gulf Bank. -
What Makes a Great Leader?, Japanese Version
Leadership & Managing People Big IdeaTomorrow's leaders master three key roles - architect, bridger, and catalyst, or ABCs - to access the talent and tools they need to drive innovation and... -
The 4 Pillars of Successful Digital Transformations
Strategy & Execution Digital ArticleA framework to help leaders decide where to invest. -
Customer Experience in the Age of AI
Customer experience Magazine ArticleThe case for building “intelligent experience engines” -
Implementing New Technology
Digital transformation Magazine ArticleFor all the dollars spent by American companies on R&D, there often remains a persistent and troubling gap between the inherent value of the technology they develop and their ability to put it to work effectively. At a time of fierce global competition, the distance between technical promise and genuine achievement is a matter of […] -
Inside IKEA's Digital Transformation, Chinese Version
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
The Essential Components of Digital Transformation
Digital transformation Digital ArticleIt’s about so much more than your technology. -
What Will Management Look Like in the Next 100 Years?
Global Business Big IdeaIn recent years, the practice of management has often felt like an exercise in putting out fires. Facing one social, environmental, and economic crisis... -
Developing a Digital Mindset
Technology & Operations SpotlightLearning new technological skills is essential for digital transformation. But it is not enough. Employees must be motivated to use their skills to create... -
Driving Organizational Change - Without Abandoning Tradition, Spanish Version
Leadership & Managing People Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from. -
The Truth About Blockchain
Technology & Operations Magazine ArticleContracts, transactions, and records of them provide critical structure in our economic system, but they haven't kept up with the world's digital transformation.... -
Building the AI-Powered Organization
Technology & Operations Magazine ArticleArtificial intelligence seems to be on the brink of a boom. It's now guiding decisions on everything from crop harvests to bank loans, and uses like totally... -
5 Principles to Improve the Patient Experience
Customer experience Digital ArticlePatients are consumers too — a reality that providers have often ignored when building digital interfaces. -
How to Build Digital Dexterity Into Your Workforce
Strategy & Execution Digital ArticleThe hybrid era means employees need to be more comfortable than ever with tech. Here's how to help them develop the skills they need. -
Hollow Ring of the Productivity Revival
Global Business Magazine ArticleThe U.S. economy has been on the upswing for more than four years. Inflation is low, corporate profits are up, and the stock market has risen beyond anyone's... -
What Will Happen When Your Company's Algorithms Go Wrong?
Technology & Operations Digital ArticleAn AI designed to do X will eventually fail to do X. Spam filters block important emails, GPS provides faulty directions, machine translations corrupt... -
Mastering the Value Chain: An Interview with Mark Levin of Millennium Pharmaceuticals
Strategy & Execution Magazine ArticleIn this interview with HBR senior editor David Champion, Mark Levin, the founder and CEO of Millennium Pharmaceuticals, describes his vision of the future... -
Looking Ahead: Implications of the Present
Leadership & Managing People Magazine ArticleOn its 75th anniversary, HBR asked five of the business world's most insightful thinkers to comment on the challenges taking shape for executives as they... -
Customer Loyalty Is Overrated, Chinese Version
Strategy & Execution SpotlightWhy do companies routinely succumb to the lure of rebranding? Because, say A.G. Lafley and Roger L. Martin, the authors of "Customer Loyalty Is Overrated,"... -
Managing in an Age of Modularity
Strategy & Execution Magazine ArticleModularity is a familiar principle in the computer industry. Different companies can independently design and produce components, such as disk drives...
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Cray Research, Inc., Spanish Version
Strategy & Execution Case Study8.95View Details Cray Research faces several management problems as a result of rapid growth and the need for continued growth. Issues to be discussed include 1) whether... -
R&B Falcon, Spanish Version
Strategy & Execution Case Study8.95View Details R&B Falcon is the world's leading offshore drilling contractor. Amid surging exploration budgets and increasing deepwater drilling activity, the company... -
Foremostco, Inc. (A), Chinese Version
Technology & Operations Case Study8.95View Details Describes the rocky transition from an outdated, nonintegrated information system to a new customized system built by programmers in a small, IT-dependent... -
Rewiring the Enterprise for Digital Innovation : The Case of DBS Bank
Finance & Accounting Case Study8.95View Details This case chronicled the digital transformation of DBS Bank in seeking regional growth amidst a new digital era in the Asian banking industry. Led by... -
Indian Oil Corp. Ltd.: Project Manthan
Technology & Operations Case Study8.95View Details Indian Oil Corp., a public sector undertaking of the government of India, faces the prospect of the deregulation of the oil industry in India and the... -
The Indian Express: Reinvention through Digital Business
Strategy & Execution Case Study8.95View Details At the turn of mid-2000, the news industry saw a tectonic shift in the reading habits of people, driven by developments in digital technology. News industry's... -
Polaroid: Entering Digital Imaging
Strategy & Execution Case Study8.95View Details Focuses on Polaroid's attempt to respond to the changes to its competitive environment that are entailed by the rise of digital imaging. -
Digital Intelligence
99.00View Details No matter your role, technology continues to transform how you do your work. With access to a dizzying array of new tools, customer insights, and data,... -
Disruptive Technology a Heartbeat Away: Ecton, Inc., Japanese Version
Technology & Operations Case Study8.95View Details Describes an innovating start-up company with a disruptive technology to the large, expensive echocardiography machines that leading cardiologists use... -
Reimagining Hindustan Unilever (A)
Management Case Study8.95View Details In the fall of 2019, the CEO and MD of Hindustan Unilever (HUL), India's largest fast-moving consumer goods (FMCG) firm, is wondering what to do about... -
GE Digital: Racing to Lead Industry 4.0
Strategy & Execution Case Study8.95View Details GE Digital started out in 2009 as a center of excellence to enable the digital transformation of services to industrial customers who had previously bought... -
Digital Product Management under Extreme Uncertainty: The Singapore TraceTogether Story for COVID-19 Contact Tracing (B)
Strategy & Execution Case Study5.00View Details This case depicts Singapore's TraceTogether (TT) story, beginning in early 2020 when COVID-19 was spreading globally with ravaging effects. TT was the... -
Disruption in Detroit: Ford, Silicon Valley, and Beyond (A)
Leadership & Managing People Case Study8.95View Details The (A) case focuses on the Ford Motor Company in Spring 2016 and how its then-CEO, Mark Fields, and his senior management team should best respond to... -
Reawakening the Magic: Bob Iger and the Walt Disney Company
Strategy & Execution Case Study14.00View Details Mickey Mouse, Snow White, and Buzz Lightyear strolled down Main Street at the grand opening of Hong Kong Disney in the Fall of 2005, pausing to snap selfies... -
Lloyds Banking Group: Digital Transformation
Finance & Accounting Case Study8.95View Details This case describes the transformation of the UK's oldest financial services franchise from a product-aligned and brick-and-mortar traditional banking... -
CNS Worldwide, Spanish Version
Sales & Marketing Case Study8.95View Details CNS Worldwide has long been the market share leader in the IaaS cloud server market, yet it has remained unprofitable for years. Industry capacity utilization... -
Crown Cork & Seal and the Metal Container Industry
Strategy & Execution Case Study8.95View Details Discusses the technical, economic, and packaging trends in the metal container industry, and the impact of these trends on major companies within the... -
Eli Lilly and Co.: Innovation in Diabetes Care, Spanish Version
Technology & Operations Case Study8.95View Details Summarizes Eli Lilly's history of innovation in its business, describing how the dimensions along which innovations have been made in the industry have... -
nuTonomy: The Global Race to Get a Robotaxi to Your Door
Innovation & Entrepreneurship Case Study8.95View Details nuTomomy was an innovative company spun out of MIT that sought to develop Automated Mobility on Demand (AMoD) services: fleets of highly automated on-demand... -
Marinella Soldi at Discovery Inc. (A)
Leadership & Managing People Case Study8.95View Details In May 2010, a year after becoming President and Managing Director for Southern Europe at Discovery Inc., Marinella Soldi faces a make-or-break meeting...
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What Does It Actually Take to Build a Data-Driven Culture?
Digital transformation Digital ArticleLessons from Kuwait’s Gulf Bank. -
What Makes a Great Leader?, Japanese Version
Leadership & Managing People Big IdeaTomorrow's leaders master three key roles - architect, bridger, and catalyst, or ABCs - to access the talent and tools they need to drive innovation and... -
The 4 Pillars of Successful Digital Transformations
Strategy & Execution Digital ArticleA framework to help leaders decide where to invest. -
Customer Experience in the Age of AI
Customer experience Magazine ArticleThe case for building “intelligent experience engines” -
Implementing New Technology
Digital transformation Magazine ArticleFor all the dollars spent by American companies on R&D, there often remains a persistent and troubling gap between the inherent value of the technology they develop and their ability to put it to work effectively. At a time of fierce global competition, the distance between technical promise and genuine achievement is a matter of […] -
Inside IKEA's Digital Transformation, Chinese Version
Strategy & Execution Digital ArticleA Q&A with Barbara Martin Coppola, IKEA Retail's chief digital officer. -
The Essential Components of Digital Transformation
Digital transformation Digital ArticleIt’s about so much more than your technology. -
What Will Management Look Like in the Next 100 Years?
Global Business Big IdeaIn recent years, the practice of management has often felt like an exercise in putting out fires. Facing one social, environmental, and economic crisis... -
Developing a Digital Mindset
Technology & Operations SpotlightLearning new technological skills is essential for digital transformation. But it is not enough. Employees must be motivated to use their skills to create... -
Driving Organizational Change - Without Abandoning Tradition, Spanish Version
Leadership & Managing People Digital ArticleTo shift entrenched ways of thinking, leaders need to understand and respect where people are coming from.