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How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
Boards Are Having the Wrong Conversations About Cybersecurity
IT management Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn’t enough to drive better preparedness. -
AI Prompt Engineering Isn't the Future
Technology & Operations Digital ArticleAsking the perfect question is less important than really understanding the problem you're trying to solve. -
Your Medical Information in the Digital Age
Technology & Operations Magazine ArticleA new federal law could make it possible for you to manage your own health records - and, in turn, improve your treatment and save money. -
A Tool to Help Boards Measure Cyber Resilience
Technology & Operations Digital ArticleProper oversight starts with gathering the right information. -
Chief Executives Define Their Own Data Needs
Technology & Operations Magazine ArticleGeneral managers and chief executive officers generally determine the information they need through four basic approaches: the by-product technique, the... -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
How Effective Managers Use Information Systems
Decision making and problem solving Magazine ArticleAdvances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […] -
How Data Can Make Better Managers
Technology and analytics Digital ArticleIBM is applying computational leadership science to better anticipate, address, mitigate, and even benefit from disruption. -
Does Your Team Really Need Another Digital Tool?
Technology and analytics Digital ArticleFour in 10 workers say that switching between tools is a major drag on their productivity. -
6 Actions CEOs Must Take During a Cyberattack
Technology & Operations Digital ArticleLessons from the Colonial Pipeline ransomware attack. -
4 Cybersecurity Strategies for Small and Midsize Businesses
Technology & Operations Digital ArticleYou can't stop cyberattacks from happening. But you can contain the consequences. -
Reengineering Work: Don't Automate, Obliterate
Technology & Operations Magazine ArticleCompanies rarely achieve radical performance improvements when they invest in information technology. Most companies use computers to speed up, not break... -
How to Address the Supply-Chain Staffing Crisis
Technology & Operations Digital ArticleIt's more complicated than simply implementing new technologies. -
Reality Wars
Technology & Operations Digital ArticleIn the anchor piece of this Big Idea package, Aral writes, "The spread of falsity has implications for our democracies, our economies, our businesses,... -
In a Hybrid World, Your Tech Defines Employee Experience
Information management Digital ArticleNew research suggests that many companies are failing to give people the tools they need to communicate and collaborate. -
How to Fix Knowledge Management
Organizational Development Magazine ArticlePeople's tendency to hoard their information and release it only selectively is often a core problem in many corporate cultures. But some firms are finding... -
Don't Homogenize, Synchronize
Organizational Development Magazine ArticleTo be more responsive to customers, companies often break down organizational walls between their units--setting up all manner of cross-business and cross-functional... -
Pirates Inside
Organizational Development Magazine ArticleCorporations that talk tough about cracking down on intellectual property theft need to look closely at their own organizations. -
The Rebirth of Software as a Service
Technology & Operations Digital ArticleWhat sparked a SaaS crash in 2022 - and why its best days are still to come.
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Ethical Dimensions of Competitive Analysis
Strategy & Execution Case Study8.95View Details Presents some of the dilemmas of gathering competitive information and the appropriate limits for competitive analysis. Raises the issues involved and... -
Customer Analytics at Bigbasket - Product Recommendations
Sales & Marketing Case Study8.95View Details Bigbasket was India's largest online grocery and food store established in 2011 by a group of entrepreneurs Hari Menon, Vipul Parekh, V S Ramesh, V S... -
Michaels Craft Stores: Integrated Channel Management and Vendor-Retailer Relations
Technology & Operations Case Study8.95View Details Michaels Craft Stores is the largest arts and crafts retailer in the United States and in the world. Its CEO, Michael Rouleau, wants to expand the chain... -
To Kill a Tweeting Bird: The Suspension of Twitter Operations in Nigeria
Strategy & Execution Case Study8.95View Details On the evening of June 4, 2021, the Nigerian government ordered the suspension of business operations for Twitter in Nigeria, accusing the social media... -
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances, Spanish Version
Technology & Operations Case Study8.95View Details In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the... -
Digital Intelligence
99.00View Details No matter your role, technology continues to transform how you do your work. With access to a dizzying array of new tools, customer insights, and data,... -
Mrs. Fields Cookies, Spanish Version
Technology & Operations Case Study8.95View Details Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products).... -
Evergreen Investments: Mobile CRM (A)
Technology & Operations Case Study8.95View Details Evergreen Investments has had a troubled history with its customer relationship management (CRM) system. Sales agents feel that they derive no value from... -
Integrating Avocent Corporation into Emerson Network Power
Technology & Operations Case Study8.95View Details This case reviews Emerson Electric's proposed acquisition of Avocent Corporation in 2009. The focus of this case is how a technology company such as Avocent,... -
Delwarca Software Remote Support Unit, Spanish Version
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Data Services at Armistead
Leadership & Managing People Case Study8.95View Details Data Services provides flexible, scalable data processing and information storage to the fast food industry. Sales have grown steadily, but the company... -
Intrapreneurship at Alcatel-Lucent
Strategy & Execution Case Study8.95View Details Since 2006, Alcatel-Lucent, an international telecommunications equipment manufacturer based in Paris, France, has been conducting boot camps for its... -
Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel, Portuguese Version
Technology & Operations Case Study8.95View Details The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers?... -
Wikis at Dresdner Kleinwort Wasserstein: (C)
Technology & Operations Case Study5.00View Details An abstract is not available for this product. -
Anodot: Autonomous Business Monitoring
Technology & Operations Case Study8.95View Details Autonomous business monitoring platform Anodot leveraged machine learning to providing real-time alerts regarding business anomalies. Anodot's solution... -
Virtual Teams at Ivey
Leadership & Managing People Case Study8.95View Details A student has just completed the first day of an Executive MBA program. He had completed his undergraduate business degree more than a decade earlier... -
BlazeClan Technologies: Cloud Computing Adoption in India
Technology & Operations Case Study8.95View Details Within a few years of its establishment in 2010 by four young engineers in Pune, India, BlazeClan Technologies had prospered as a cloud solutions delivery... -
Carolinas HealthCare System: Consumer Analytics
Sales & Marketing Case Study8.95View Details In 2014, Dr. Michael Dulin, chief clinical officer for analytics and outcomes research and head of the Dickson Advanced Analytics (DA2) group at Carolinas... -
Meta: A New Direction To Leadership
Organizational Development Case Study8.95View Details On October 28, 2021, Mark Zuckerberg, founder, chief executive officer, and chair of Facebook Inc. (Facebook), announced Facebook's name change to Meta... -
America Online, Inc.
Finance & Accounting Case Study8.95View Details America Online's (AOL) stock price has soared nearly 2,000% since its IPO. However, there is considerable disagreement among analysts regarding the future...
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How Information Gives You Competitive Advantage
Technology & Operations Magazine ArticleInformation technology is more than just computers. It must be conceived of broadly to encompass information as well as a spectrum of technologies that... -
Boards Are Having the Wrong Conversations About Cybersecurity
IT management Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn’t enough to drive better preparedness. -
AI Prompt Engineering Isn't the Future
Technology & Operations Digital ArticleAsking the perfect question is less important than really understanding the problem you're trying to solve. -
Ethical Dimensions of Competitive Analysis
Strategy & Execution Case Study8.95View Details Presents some of the dilemmas of gathering competitive information and the appropriate limits for competitive analysis. Raises the issues involved and... -
Customer Analytics at Bigbasket - Product Recommendations
Sales & Marketing Case Study8.95View Details Bigbasket was India's largest online grocery and food store established in 2011 by a group of entrepreneurs Hari Menon, Vipul Parekh, V S Ramesh, V S... -
Intel Asia-Pacific: The Catch & Win Campaign, Teaching Note
Leadership & Managing People Digital ArticleTeaching Note for W13340 -
Michaels Craft Stores: Integrated Channel Management and Vendor-Retailer Relations
Technology & Operations Case Study8.95View Details Michaels Craft Stores is the largest arts and crafts retailer in the United States and in the world. Its CEO, Michael Rouleau, wants to expand the chain... -
To Kill a Tweeting Bird: The Suspension of Twitter Operations in Nigeria
Strategy & Execution Case Study8.95View Details On the evening of June 4, 2021, the Nigerian government ordered the suspension of business operations for Twitter in Nigeria, accusing the social media... -
Transforming IT from Strategic Liability to Strategic Asset
Technology & Operations Book Chapter8.95View Details In this day and age, it is impossible to successfully run a business without an effective system for tracking performance. But IT savvy firms take things... -
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances, Spanish Version
Technology & Operations Case Study8.95View Details In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the...