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The Rise of the Mobile-Only User
Marketing Digital ArticleYou don’t get to decide which device your customer uses to access the internet. -
The Unanticipated Consequences of a Frictionless Mobile Experience
Mobile and wireless technology Digital ArticleBecoming mobile-friendly engages new kinds of customers — and yields surprising results. -
Listening to Your Customers When Your Customers Disagree
Sales & Marketing Digital ArticleSometimes you have to pick a side. -
Don’t Let Mobile Apps Get Pushy
Marketing Digital ArticlePush notifications are becoming more and more like spam. -
How Mobile Phones Can Transform Healthcare
Innovation Digital ArticleEditor’s note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. The mobile phone is a strong contender as a key transforming agent in the future of health and healthcare. There are now more than 5.3 billion cell phone users […] -
Delivery Technology Is Keeping Chinese Cities Afloat Through Coronavirus
Mobile and wireless technology Digital ArticleLessons for the U.S. and Europe on how to cope with commercial disruption. -
Like It or Not, More Employees Are Using Their Own Devices
Technology & Operations VideoIt seems to pay off, even when companies ban it. -
How to Address the Supply-Chain Staffing Crisis
Technology & Operations Digital ArticleIt's more complicated than simply implementing new technologies. -
How Augmented Reality Can - and Can't - Help Your Brand
Technology & Operations Digital ArticleIs it worth the investment? -
Verizon's CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Leadership & Managing People Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
Quality vs Frequency: What's Your Mobile Strategy?
Sales & Marketing Digital ArticleYour mobile experiences should match your customers' expectations. -
T-Mobile’s CEO on Winning Market Share by Trash-Talking Rivals
Competitive strategy Magazine ArticleFirst step: Eliminate all the things people hate about the wireless industry. -
What Would It Take to Disrupt a Platform Like Facebook?
Technology & Operations Digital ArticleNo company is immune to competition. -
How Mobile Phones Can “Reverse Innovate” Health Care
Innovation Digital ArticleNote: This blog was co-authored with Justin Chakma, an undergraduate student at the University of Toronto. One of the notable differences between emerging markets and the developed world is the ubiquity of mobile phones in emerging markets. Citizens of poor countries already use mobile phones to make payments, transfer money, and otherwise fill in the […] -
Are Your Digital Platforms Wasting Your Customers' Time?
Sales & Marketing Digital ArticleInstead of just responding to requests, anticipate people's needs. -
Your Customers Still Want to Talk to a Human Being
Competitive strategy Digital ArticleEspecially for big purchases. -
Africa’s True Mobile Revolution Has Yet to Start
Disruptive innovation Digital ArticleThe United States economy is nine times the size of Africa’s, but Africa has twice as many mobile phones. This tantalizing statistic would seem to indicate that, in the mobile era, Africa’s time has come. But the mobile subscriber numbers are only part of the story. So far, the buzz about African mobile has been […] -
To Compete with E-Commerce, Retailers Need to Leverage Mobile
Technology & Operations Digital ArticleAnd to leverage mobile, they need to stay human. -
3 Things to Watch as the Digital Side of the U.S. Presidential Campaigns Unfold
Government Digital ArticleFor Clinton, digital marketing is a science. For Trump, it’s more of an art. -
Which Industries Are the Most Digital (and Why)?
Web-based technologies Digital ArticleIt comes down to workers having the right tools and using them well.
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The Rise and Fall of Nokia
Strategy & Execution Case Study8.95View Details In 2013, Nokia sold its Device and Services business to Microsoft for €5.4 billion. For decades Nokia had led the telecommunications (telecom) industry... -
To Kill a Tweeting Bird: The Suspension of Twitter Operations in Nigeria
Strategy & Execution Case Study8.95View Details On the evening of June 4, 2021, the Nigerian government ordered the suspension of business operations for Twitter in Nigeria, accusing the social media... -
(180) Days of Quibi
Strategy & Execution Case Study8.95View Details Mobile streaming app Quibi was ready to take the entertainment world by storm at its April 2020 launch. Backed by $1.75 billion, influential investors... -
The Birth, Life and Death of Rdio
Sales & Marketing Case Study14.00View Details -
Ontela PicDeck (B): Customer Segmentation, Targeting, and Positioning
Sales & Marketing Case Study5.00View Details Ontela, a technology start-up company, has introduced an innovative service called PicDeck that improves the mobile imaging experience for wireless subscribers.... -
JCDecaux, 2016: Global Leader ... Again
Strategy & Execution Case Study5.00View Details In 2016, JCDecaux was number one in the world in outdoor advertising. This was a far cry from the situation in 2003; at that time, JCDecaux had been unseated... -
iPod vs. Cell Phone: A Mobile Music Revolution?, Spanish Version
Strategy & Execution Case Study8.95View Details In 2006, a nascent market for music-enabled mobile phones was emerging to challenge Apple Computer's dominant position in the digital music industry.... -
HTC and Virtual Reality (B)
Strategy & Execution Case Study5.00View Details In 2022, Cher Wang, CEO and Chairwoman of HTC, was focused on the company's pivot to virtual reality and the metaverse. Growing competition in consumer... -
Nokia Siemens Networks: Branding a Global Merger from the Inside Out
Sales & Marketing Case Study8.95View Details A handful of global players dominated the telecommunications infrastructure industry in 2007. The benefits to scale were significant: substantial funding... -
Bell Atlantic and the Union City Schools (C1): Project Explore
Technology & Operations Case Study8.95View Details The third in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Describes... -
The Quest for Achieving Financial Inclusion: M-Pesa Versus UPI
Technology & Operations Case Study8.95View Details In 2019, World Bank analyst Abebi Eke had a difficult assignment: decide whether to recommend that the World Bank, in line with its commitment to expanding... -
KFA, Inc.: Building the Future
Innovation & Entrepreneurship Case Study8.95View Details In 2021, Greg Bush, Jr., owner, president, and CEO of KFA, Inc. is working with his leadership team to plan for the future. KFA provides consulting services... -
Clear Channel (A): The Rise, 1972-2003
Strategy & Execution Case Study8.95View Details At the end of 2003, Clear Channel Communications, Inc., a diversified media group with revenues of $8.9 billion, could claim leadership positions in all... -
The Clean Network and the Future of Global Technology Competition
Global Business Case Study15.05View Details In May 2019, amidst of an ever-worsening trade war between the U.S. and China, President Donald Trump added Chinese telecom giant Huawei to the Department... -
Sprint: Turnaround in the U.S. Telecom Industry
Leadership & Managing People Case Study8.95View Details Sprint Corporation, a major U.S. wireless carrier, had been losing customers and suffering financially since its merger with Nextel in 2005. Sprint was... -
Intel Corporation: Outsourcing Dilemma
Strategy & Execution Case Study8.95View Details California-based Intel Corporation (Intel) was one of the world's leading semiconductor circuit firms. In July 2020, manufacturing delays with Intel's... -
Apple Pay, Spanish Version
Sales & Marketing Case Study15.05View Details On September 9, 2014, in front of a packed audience in Cupertino, CA, Tim Cook, the chief executive officer of Apple, announced the much anticipated launch... -
Brigham & Women's Hospital: Using Patient Reported Outcomes to Improve Breast Cancer Care
Finance & Accounting Case Study8.95View Details Dr. Andrea Pusic, breast cancer reconstruction surgeon, wants to extend outcomes measurement beyond traditional surgical metrics of infections, complications,... -
Telepass: From Tolling to Mobility Platform (Abridged)
Strategy & Execution Case Study8.95View Details Telepass, until very recently the sole processor of electronic toll payments on Italy's highways, has ambitions beyond tolling. Since the mid-2010s, the...
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The Rise of the Mobile-Only User
Marketing Digital ArticleYou don’t get to decide which device your customer uses to access the internet. -
The Rise and Fall of Nokia
Strategy & Execution Case Study8.95View Details In 2013, Nokia sold its Device and Services business to Microsoft for €5.4 billion. For decades Nokia had led the telecommunications (telecom) industry... -
The Unanticipated Consequences of a Frictionless Mobile Experience
Mobile and wireless technology Digital ArticleBecoming mobile-friendly engages new kinds of customers — and yields surprising results. -
To Kill a Tweeting Bird: The Suspension of Twitter Operations in Nigeria
Strategy & Execution Case Study8.95View Details On the evening of June 4, 2021, the Nigerian government ordered the suspension of business operations for Twitter in Nigeria, accusing the social media... -
Telkom South Africa: Business Model Innovation in a Changing Industry, Teaching Note
Technology & Operations Digital ArticleTeaching Note for Case W25729 -
(180) Days of Quibi
Strategy & Execution Case Study8.95View Details Mobile streaming app Quibi was ready to take the entertainment world by storm at its April 2020 launch. Backed by $1.75 billion, influential investors... -
The Birth, Life and Death of Rdio
Sales & Marketing Case Study14.00View Details -
Ontela PicDeck (B): Customer Segmentation, Targeting, and Positioning
Sales & Marketing Case Study5.00View Details Ontela, a technology start-up company, has introduced an innovative service called PicDeck that improves the mobile imaging experience for wireless subscribers.... -
JCDecaux, 2016: Global Leader ... Again
Strategy & Execution Case Study5.00View Details In 2016, JCDecaux was number one in the world in outdoor advertising. This was a far cry from the situation in 2003; at that time, JCDecaux had been unseated... -
Listening to Your Customers When Your Customers Disagree
Sales & Marketing Digital ArticleSometimes you have to pick a side.