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The Right Way to Hold People Accountable
Developing employees Digital ArticleYou need to be clear in five areas. -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
7 Things to Say When a Conversation Turns Negative
Interpersonal skills Digital ArticleA helpful list of replies and comebacks. -
How to Say No to Taking on More Work
Leadership & Managing People Digital ArticleBe up front about your reasons. -
How to Have Difficult Conversations When You Don't Like Conflict
Communication Digital ArticleBe curious and respectful. -
Do You Hate Your Boss?
Leadership & Managing People Magazine ArticleAt least half of all employees have quit a job at some point because of their supervisor. People complain of bosses who bully them, micromanage, steal... -
When and How to Respond to Microaggressions, Spanish Version
Leadership & Managing People Digital ArticleA framework for navigating uncomfortable conversations. -
How to Control Your Emotions During a Difficult Conversation
Communication Digital ArticleGetting worked up will only make things worse. -
4 Types of Employee Complaints — and How to Respond
Managing people Digital ArticleWhen managed effectively, complainers can help bosses mitigate risks, identify red flags, and uncover opportunities for growth. -
How Management Teams Can Have a Good Fight
Leadership & Managing People HBR BestsellerTop level managers know that conflict over issues is natural and even necessary. Management teams that challenge one another's thinking develop a more... -
What to Do When Work Stress (Literally) Makes You Sick
Leadership & Managing People Digital ArticleWhen you experience anxiety, write down what's happening around you. -
Dealing with Your Incompetent Boss
Leadership & Managing People Best PracticeEveryone complains about their boss from time to time. In fact, some consider it a national workplace pastime. But there's a difference between everyday... -
How to Deal with a Boss Who Behaves Unpredictably
Leadership & Managing People Digital ArticleLook for triggers and patterns. -
How to Respond to an Offensive Comment at Work
Managing conflicts Digital ArticleKnow when it’s worth speaking up. -
How to Handle a Disagreement on Your Team
Leading teams Digital ArticleRely on your mediation skills, not your authority. -
How to Navigate Conflict with a Coworker
Leadership & Managing People Magazine ArticleInterpersonal conflicts are common in the workplace, and it's easy to get caught up in them. But that can lead to reduced creativity, slower and worse... -
How to (Actually) Change Someone’s Mind
Persuasion Digital ArticleThree strategies to turn your adversaries into allies. -
How to Help an Employee Who Rubs People the Wrong Way
Communication Best PracticeStart by signaling your good intentions. -
Ending the War Between Sales and Marketing
Sales & Marketing Magazine ArticleSales departments tend to believe that marketers are out of touch with what's really going on in the marketplace. Marketing people, in turn, believe the... -
How to Work with Someone Who Isn't a Team Player, Chinese Version
Communication Digital ArticleDon't let your resentment build.
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Prabhu Bank Limited: The Challenges of Merging with Ailing Banks
Leadership & Managing People Case Study8.95View Details In FY2018-19, Prabhu Bank, an 'A' class Nepalese commercial bank, reported its operating profit of Rs1.74 billion, a significant decrease of 34 per cent... -
Making the Tough Team Call (B)
Global Business Case Study5.00View Details This case reports the actions taken and personal reflections of team members described in Case A, "Making the Tough Team Call (A)" (UVA-OB-0705). Set... -
Donna Dubinsky and Apple Computer, Inc. (C), Japanese Version
Leadership & Managing People Case Study5.00View Details Dubinsky and her boss' boss reflect on what was learned through this difficult chapter in Apple's history. May be used with Donna Dubinsky and Apple Computer,... -
HBR Guide to Negotiating Ebook + Tools + Video
Communication BookNegotiating may seem scary or unpleasant: you may worry that you do not have the right skills to go head-to-head in a negotiation and get what you deserve,... -
Donna Dubinsky and Apple Computer, Inc. (A)
Leadership & Managing People Case Study6.95View Details Describes a major conflict within Apple Computer in 1985 over control of product distribution. The founder and chairman, Steve Jobs, proposed a new distribution... -
TECHNOLOGY EQUIPMENT PARTNERS - Confidential Instructions for the V.P. of Engineering at TEP
Strategy & Execution Case Study5.00View Details Two-team, six-party, four-issue negotiation between representatives of two corporations setting up a simultaneous high-tech joint venture and purchasing... -
To Kill a Tweeting Bird: The Suspension of Twitter Operations in Nigeria
Strategy & Execution Case Study8.95View Details On the evening of June 4, 2021, the Nigerian government ordered the suspension of business operations for Twitter in Nigeria, accusing the social media... -
Amelia Rogers at Tassani Communications (A), Spanish Version
Leadership & Managing People Case Study8.95View Details Describes a conflict that has arisen between an account manager and a creative director at Tassani Communications, a Chicago-based advertising agency... -
Running Meetings (HBR 20-Minute Manager Series)
Whether you're new to running meetings or a seasoned executive with no time to waste, leading effective (and even pleasant!) meetings is a must. "Running... -
TECHNOLOGY EQUIPMENT PARTNERS - Confidential Instructions for the V.P. of Sales at TEP
Strategy & Execution Case Study5.00View Details Two-team, six-party, four-issue negotiation between representatives of two corporations setting up a simultaneous high-tech joint venture and purchasing... -
Tata Motors in Singur: Public Purpose and Private Property (B)
Finance & Accounting Case Study5.00View Details In October 2008, Tata Motors canceled their car manufacturing plant in West Bengal state, in the face of widespread farmer protests over land acquisition... -
TerraCog Global Positioning Systems: Conflict and Communication on Project Aerial
Organizational Development Case Study8.95View Details TerraCog, a successful privately held high-tech firm that develops GPS (global positioning system) and similar products for consumer markets, has recently... -
Airbnb: Business Model Development and Future Challenges
Leadership & Managing People Case Study8.95View Details In 2007, the founders of Airbnb were looking to solve a problem and ended up transforming their idea into a $10 billion company. What started as a quick... -
MedCath Corporation (C)
Leadership & Managing People Case Study5.00View Details MedCath is a horizontally integrated chain of heart hospitals that partners with local cardiologists. It claims that its focus leads to better and cheaper... -
The Jenner Situation
Innovation & Entrepreneurship Case Study8.95View Details Dr. Bill Lemont is the new chief medical officer of a large academic medical center. During his first week on the job he has become aware of the abusive... -
Alphexo Corp.: Confidential Negotiation Information
Strategy & Execution Case Study8.95View Details A two-party, multiple-issue dollar-scoring negotiation exercise dealing with the formation and terms of an IT-industry joint venture. Subordinates have... -
Ron Ventura at Mitchell Memorial Hospital, Spanish Version
Organizational Development Case Study8.95View Details Mitchell Memorial Hospital is a 750-bed regional academic medical center in Ohio. Andy Prescott, Chief of the Cardiovascular Center, is reviewing the... -
Soofa: Displaying the Right Path?
Innovation & Entrepreneurship Case Study8.95View Details In November 2019, Sandra Richter, co-founder and CEO of Soofa, a network of advertising-supported digital bulletin boards, must decide between two different... -
Raymond Jackson (B)
Leadership & Managing People Case Study5.00View Details Explains Jackson's reasons for his decision and describes the result of the proxy fight for control of the board. -
SALLY SOPRANO II - Instructions for Representatives of Sally Soprano and the Lyric Opera
Strategy & Execution Case Study8.95View Details Two-party negotiation between agents for an opera singer and an opera house regarding a possible contract for an upcoming production, under conditions...
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The Right Way to Hold People Accountable
Developing employees Digital ArticleYou need to be clear in five areas. -
How to Handle Difficult Conversations at Work
Communication Best PracticeStart by changing your mindset. -
7 Things to Say When a Conversation Turns Negative
Interpersonal skills Digital ArticleA helpful list of replies and comebacks. -
Ask an Expert: I’m Jealous of My Friends’ Successes. How Do I Cope?
Difficult conversations AdviceRemind yourself: Envy makes you human. -
How to Say No to Taking on More Work
Leadership & Managing People Digital ArticleBe up front about your reasons. -
How to Have Difficult Conversations When You Don't Like Conflict
Communication Digital ArticleBe curious and respectful. -
Do You Hate Your Boss?
Leadership & Managing People Magazine ArticleAt least half of all employees have quit a job at some point because of their supervisor. People complain of bosses who bully them, micromanage, steal... -
When and How to Respond to Microaggressions, Spanish Version
Leadership & Managing People Digital ArticleA framework for navigating uncomfortable conversations. -
How to Control Your Emotions During a Difficult Conversation
Communication Digital ArticleGetting worked up will only make things worse. -
4 Types of Employee Complaints — and How to Respond
Managing people Digital ArticleWhen managed effectively, complainers can help bosses mitigate risks, identify red flags, and uncover opportunities for growth.