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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Generative AI Will Enhance — Not Erase — Customer Service Jobs
Technology and analytics Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Where Is Tech Going in 2023?
AI and machine learning Digital ArticleSix trends that will define the next year, according to McKinsey experts. -
AI Isn’t Ready to Make Unsupervised Decisions
Decision making and problem solving Digital ArticleToday’s algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
AI Prompt Engineering Isn't the Future
Technology & Operations Digital ArticleAsking the perfect question is less important than really understanding the problem you're trying to solve. -
A Tool to Help Boards Measure Cyber Resilience
Technology & Operations Digital ArticleProper oversight starts with gathering the right information. -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
Getting IT Right (HBR OnPoint Enhanced Edition)
Technology & Operations Magazine ArticleModern information technology started four decades ago, yet in most major corporations, IT remains an expensive mess. This is partly because the relatively... -
6 Actions CEOs Must Take During a Cyberattack
Technology & Operations Digital ArticleLessons from the Colonial Pipeline ransomware attack. -
3 Project Management Strategies for a Hybrid Workplace
Leadership & Managing People Digital ArticleMake digital tools work for you - not against you. -
High-Tech the Old-Fashioned Way: An Interview with Tom Siebel of Siebel Systems
Sales & Marketing Magazine ArticleThere is a growing awareness among corporations that the quality of the customer experience they provide directly affects their bottom line. Many are... -
How to Address the Supply-Chain Staffing Crisis
Technology & Operations Digital ArticleIt's more complicated than simply implementing new technologies. -
The Rebirth of Software as a Service
Technology & Operations Digital ArticleWhat sparked a SaaS crash in 2022 - and why its best days are still to come. -
How to Scale AI in Your Organization
Business management Digital ArticleTech-savvy companies have started to adopt a new discipline: machine learning operations, or MLOps. -
Quantum Computing for Business Leaders
Technology & Operations Magazine ArticleQuantum computers can solve problems exponentially faster than classical computers can. They will bring about two huge changes: an end to our current... -
How to Capitalize on Generative AI
Technology & Operations SpotlightBusiness leaders are struggling to understand how seriously they should take generative AI. It has already displayed breathtaking powers to create new... -
4 Skills the Next Generation of Data Scientists Needs to Develop
Technology & Operations Digital ArticleThe role is expanding to encompass strategy, decision-making, and operations. -
Enterprise 2.0: How a Connected Workforce Innovates
Innovation & Entrepreneurship Magazine ArticleIn this conversation with HBR senior editor Anand P. Raman, McAfee, a principal research scientist at the MIT Sloan School of Management's Center for... -
Leveraging Growth Analytics for B2B Sales
Technology and analytics Digital ArticleLet user-generated insights lead the way. -
Should You Start a Generative AI Company?
Technology and analytics Digital ArticleTwo questions entrepreneurs need to answer before launching a new venture.
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Keep Your AI Projects on Track
AI and machine learning SpotlightMost go off course. To make sure yours succeed, consider these five steps. -
Helping Employees Succeed with Generative AI
AI and machine learning SpotlightHow to manage performance when new technology brings constant and unpredictable change -
How to Capitalize on Generative AI
AI and machine learning SpotlightA guide to realizing its benefits while limiting its risks -
What's Your Gen AI Strategy?
Management Digital ArticleThis issue's spotlight explores the intersection of people and technology in the workplace, looking specifically at robots, brain wearables, and human-like... -
3 Project Management Strategies for a Hybrid Workplace
Hybrid work Digital ArticleMake digital tools work for you — not against you. -
What’s Lost When Data Systems Don’t Communicate
Technology and analytics Digital ArticleIs “disconnection debt” costing your company? -
Transform Business Operations with Process Mining
Technology and analytics Digital ArticleThe technology is quickly replacing observational and subjective approaches to understanding business processes. -
A Tool to Help Boards Measure Cyber Resilience
Cybersecurity and digital privacy Digital ArticleProper oversight starts with gathering the right information. -
The Crucial Role of ID Verification in the Digital Economy
Technology and analytics Digital ArticleHow the technology could expand opportunities for millions of people and make the digital economy more dynamic, inclusive, and secure. -
6 Actions CEOs Must Take During a Cyberattack
Cybersecurity and digital privacy Digital ArticleLessons from the Colonial Pipeline ransomware attack. -
How to Address the Supply-Chain Staffing Crisis
Operations and supply chain management Digital ArticleIt’s more complicated than simply implementing new technologies. -
How the Best Chief Data Officers Create Value
Technology and analytics Digital ArticleCDOs need to focus on four spheres of influence. -
4 Skills the Next Generation of Data Scientists Needs to Develop
Technology and analytics Digital ArticleThe role is expanding to encompass strategy, decision-making, and operations. -
Sellers Are Overwhelmed by New Technology
Sales Digital ArticleAccording to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota. -
What Roles Could Generative AI Play on Your Team?
Technology and analytics Digital ArticleSix ways technologies like ChatGPT could change how we work. -
Should You Start a Generative AI Company?
Technology and analytics Digital ArticleTwo questions entrepreneurs need to answer before launching a new venture. -
Your Data Strategy Needs to Include Everyone
Technology and analytics Digital ArticleA more pervasive and integrated approach to using data, analytics, and AI. -
AI Prompt Engineering Isn’t the Future
Technology and analytics Digital ArticleAsking the perfect question is less important than really understanding the problem you’re trying to solve. -
The Rebirth of Software as a Service
Technology and analytics Digital ArticleWhat sparked a SaaS crash in 2022 — and why its best days are still to come. -
Generative AI Will Change Your Business. Here’s How to Adapt.
Technology and analytics Digital ArticleThe race is on to see which brands can deliver.
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County Department of Public Health: Organizing for Emergency Preparedness and Response
Organizational Development Case Study8.95View Details The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health... -
TaKaDu, Russian Version
Sales & Marketing Case Study8.95View Details In December 2012, Amir Peleg, founder and CEO of TaKaDu, reflected on how to position his young firm for the next fiscal year and beyond. The small Israeli... -
Vandelay Industries, Inc.
Technology & Operations Case Study8.95View Details An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP)... -
Alchemist Accelerator
Innovation & Entrepreneurship Case Study8.95View Details Alchemist Accelerator follows the story of Ravi Belani, founder and Managing Director of Alchemist Accelerator, as he leads one of the leading enterprise-focused... -
Harley-Davidson Motor Co.: Enterprise Software Selection, Portuguese Version
Technology & Operations Case Study8.95View Details Describes Harley-Davidson's decision process for defining and selecting an enterprise-wide procurement software package and the institutional changes... -
Yunnan Baiyao: Transforming a Chinese State-Owned Enterprise
Global Business Case Study15.05View Details This case tells the story of how Wang Minghui, Chairman of Yunnan Baiyao Group since 1999, transformed a single-product traditional Chinese medicine (TCM)... -
Relational Data Models in Enterprise-Level Information Systems
Technology & Operations Case Study8.95View Details Provides an overview of some important aspects of the relational data models that underlie today's enterprise-level information technologies, such as... -
Mudra Communications
Technology & Operations Case Study8.95View Details In 2006, Mudra Communications (Mudra), the third largest advertising agency in India, is in the middle of an organizational transformation in which information... -
YOB Bank: Application of Text Analytics in a Retail Bank
Finance & Accounting Case Study8.95View Details It was April 2014, and Cadence Chong, a new analyst at YOB Bank Singapore's consumer banking department, is working on her first assignment. Chong has... -
Open Text Corporation
Technology & Operations Case Study8.95View Details This case focuses on Open Text, a Canadian software development firm that offers enterprise class, knowledge management tools. Three major customer implementations... -
Broadband-X: Enterprise Resource Planning Implementation
Technology & Operations Case Study8.95View Details Broadband-X, is a small-sized electronic contract manufacturing company. The company had been using QuickBooks accounting package and Excel sheets to... -
Akamai Technologies
Strategy & Execution Case Study8.95View Details As the leading content delivery network, Akamai helps Internet companies deliver Web site content to end users with fewer delays and lower costs. Describes... -
Tektronix, Inc.: Global ERP Implementation, Spanish Version
Technology & Operations Case Study6.95View Details Reviews Tektronix's implementation of an Enterprise Resource Planning (ERP) solution in all three of its global business divisions. This case tells the... -
Extended Reality Extends into Enterprise?
Strategy & Execution Case Study8.95View Details While the growth of virtual reality started in gaming, the industry was increasingly focused on enterprise applications in 2020. This note explores the... -
LGB Bank: Composite Microservices in a Large Global Bank (A)
Finance & Accounting Case Study8.95View Details This case study is organised into four parts (A through D), meant to be read and discussed progressively. Jane Blanston, a newly hired Enterprise Architect... -
Enterprise Resource Planning, Technology Note, Spanish Version
Technology & Operations Case Study8.95View Details Introduces the concepts and issues related to Enterprise Resource Planning (ERP) technology. Begins with a stylized example of ERP in action. Aa brief... -
Enterprise Resource Planning Software--Ongoing Maintenance Cost Benefit Analysis
Technology & Operations Case Study8.95View Details The Oracle acquisition of PeopleSoft in 2005 seems like ancient history (at least in technology years). In fact, the PeopleSoft acquisition is not even... -
Richter: Information Technology at Hungary's Largest Pharma
Organizational Development Case Study8.95View Details The director of information technology (IT) at Ritcher, a major Hungarian pharmaceutical company with operations throughout Eastern Europe, is in the... -
From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montréal - Part C
Technology & Operations Case Study5.00View Details This case recounts the implementation of a customer relationship management (CRM) system in what is considered a non-traditional use case for this category... -
Arck Systems (B)
Leadership & Managing People Case Study5.00View Details The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software...
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Generative AI Will Change Your Business. Here's How to Adapt.
Technology & Operations Digital ArticleThe race is on to see which brands can deliver. -
Generative AI Will Enhance — Not Erase — Customer Service Jobs
Technology and analytics Digital ArticleCompanies should start looking now for creative ways to tap the power of human-machine collaboration. -
Where Is Tech Going in 2023?
AI and machine learning Digital ArticleSix trends that will define the next year, according to McKinsey experts. -
AI Isn’t Ready to Make Unsupervised Decisions
Decision making and problem solving Digital ArticleToday’s algorithms still largely lack empathy, ethics, and the ability to see the bigger picture. -
AI Prompt Engineering Isn't the Future
Technology & Operations Digital ArticleAsking the perfect question is less important than really understanding the problem you're trying to solve. -
Transforming IT from Strategic Liability to Strategic Asset
Technology & Operations Book Chapter8.95View Details In this day and age, it is impossible to successfully run a business without an effective system for tracking performance. But IT savvy firms take things... -
County Department of Public Health: Organizing for Emergency Preparedness and Response
Organizational Development Case Study8.95View Details The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health... -
TaKaDu, Russian Version
Sales & Marketing Case Study8.95View Details In December 2012, Amir Peleg, founder and CEO of TaKaDu, reflected on how to position his young firm for the next fiscal year and beyond. The small Israeli... -
Vandelay Industries, Inc.
Technology & Operations Case Study8.95View Details An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP)... -
Revamping Your IT Funding Model: Extract More Value from Your IT Investments
Technology & Operations Book Chapter8.95View Details With the average firm spending over two thirds of its IT budget just on maintaining operating systems, it's vital that companies begin rethinking how...